Guest Service Agent - For Arabic Speakers
Role Overview
Guest Service Agent in the Front Office department, reporting to the Front Office Manager.
Full-time operational staff role at a four-star hotel.
Work location is in person.
Key Skills for This Role
Full Job Posting
Role details
Guest Service Agent in the Front Office department, reporting to the Front Office Manager.
Full-time operational staff role at a four-star hotel.
Work location is in person.
Responsibilities
- Welcome guests and deliver exceptional service throughout their stay; handle check-in and check-out procedures.
- Manage inquiries and assist Arabic-speaking guests while maintaining hotel service standards.
- Support reservations and front office operations; handle complaints and service recovery.
- Perform cashiering and related financial responsibilities, and support coordination and administration.
Required skills and competencies
- Must be fluent in Arabic and English.
- Excellent guest service and hospitality skills; strong interpersonal and communication abilities and professional telephone etiquette.
- Cultural awareness and ability to communicate effectively with diverse guests; problem-solving and complaint-handling skills.
- Ability to multitask and work under pressure; professional grooming and personal presentation.
- Flexibility to work shifts, weekends, and public holidays as required.
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