Guest Relations Officer (Katara Hospitality / Qatar hotels)
About This Role
Katara Hospitality is Qatar’s leading hotel owner and operator managing luxury properties worldwide.
Katara Hospitality is Qatar’s leading hotel owner and operator managing luxury properties worldwide.
Core Purpose:
You are the face of the hotel. Your job is to make sure guests feel welcomed, taken care of, and impressed from arrival to departure.
Main Responsibilities:
Guest Experience
Welcome and greet VIP and regular guests
Handle check-ins, special requests, and preferences
Ensure guests feel valued and recognized
Problem Resolution
Handle complaints quickly and professionally
Follow up until issues are fully resolved
Maintain high guest satisfaction standards
Example responsibilities include handling complaints, ensuring smooth check-in/out, and maintaining guest records
Coordination
Work closely with housekeeping, front desk, and F&B
Arrange services (transport, reservations, special events)
Prepare welcome amenities for VIP guests
Customer Relationship
Build long-term relationships with guests
Personalize service (remember preferences, habits)
Maintain guest profiles and records
Skills Required:
Strong communication & interpersonal skills
Professional appearance and attitude
Problem-solving under pressure
Multilingual is a BIG advantage
Experience in hospitality (hotel, airline, luxury service)
نوع الوظيفة: دوام كامل
الراتب المدفوع: QAR٥٬٠٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
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