Front Desk Agent (Katara Hospitality / Qatar hotels)
About This Role
Katara Hospitality is Qatar’s leading hotel owner and operator managing luxury properties worldwide.
Main role:
You are the first point of contact for guests and responsible for creating a professional, welcoming experience from check-in to check-out.
Key responsibilities:
1. Guest handling
Welcome guests warmly and professionally
Handle check-in and check-out procedures efficiently
Provide room keys, hotel info, and directions
2. Customer service
Answer guest inquiries and requests (rooms, services, attractions)
Resolve complaints quickly and politely
Deliver personalized service for high guest satisfaction
3. Front desk operations
Manage reservations and bookings
Process payments, billing, and cash handling
Use hotel systems (e.g., Opera PMS)
Maintain records and guest accounts accurately
4. Coordination
Communicate with housekeeping, concierge, and F&B teams
Ensure guest requests are fulfilled smoothly
5. Knowledge & professionalism
Know hotel services, promotions, and local attractions
Maintain guest privacy and follow hotel policies
Skills & requirements:
Good English communication (Arabic is a plus)
Customer service experience (1–2+ years preferred)
Hospitality degree/diploma (advantage)
Ability to multitask and handle pressure
Professional appearance and attitude
نوع الوظيفة: دوام كامل
الراتب المدفوع: QAR٣٬٠٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
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