Guest Experience Expert - CID Agent
Role Overview
Provides services that guide guests through their hotel stay, from arrival through departure.
The role is full time, non-management, and not remote.
Key Skills for This Role
Full Job Posting
Role overview
Provides services that guide guests through their hotel stay, from arrival through departure.
The role is full time, non-management, and not remote.
Responsibilities
- Process operational needs, address guest requests, and complete reports.
- Share highlights of the local area and help make guest transactions part of the experience.
- Maintain confidentiality, protect company assets, and follow safety, policy, and quality standards.
Preferred qualifications
- High school diploma or G.E.D. equivalent preferred.
- No related work experience and no supervisory experience are listed as preferred qualifications.
- No license or certification is specified.
Physical requirements
- The work involves standing, sitting, or walking for extended periods.
- Able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
- Maintain professional appearance and communications.
About the employer
The role is with W Hotels, part of Marriott International.
W Hotels describes its guest service philosophy as Whatever/Whenever.
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