Ground Service Agent

dnata is more than a global air and travel services provider.

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services.

Our purpose is clear: to deliver on the promises our customers make.

We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams.

Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking.

At dnata we foster diversity, nurture ambition, and celebrate achievement.

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F.

Kennedy Airport in New York City.

Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

Ground Service Agent – dnata USA (CLT Airport)

Charlotte NC Pay Rate: $16.50 Schedule: Includes weekends and holidays

At dnata, we’re Reconnecting a Better World through a best-in-class team of dedicated, passionate, and highly trained aviation professionals.

We’ve been named “Ground Handler of the Year” seven years in a row , and our success is built on the expertise and growth of our people.

If you’re looking for more than just a job — if you want to start a career in aviation with one of the most respected air service providers in the world —If you’re looking for an exciting career in aviation-join the dnata TEAM!

About dnata

dnata is one of the world’s largest air services providers, operating in 129 airports across 35 countries and partnering with over 300 airlines .

Each day, dnata teams handle more than 1,900 flights and 8,500 tons of cargo.

As part of our Orlando team, you’ll play an essential role in keeping flights safe, on time, and efficient while learning multiple aspects of airport operations through cross-training opportunities that can launch a long-term career in aviation.

• Guide inbound and outbound airplanes to and from gates — gaining precision and situational awareness that builds the foundation for future leadership roles.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors — mastering ramp logistics and teamwork in a fast-paced environment.
• Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs — building technical proficiency valued across all airport operations functions.
• Maintain safety and security on the ramp by following dnata’s award-winning safety procedures — developing skills in compliance and operational safety.
• Communicate efficiently with ground personnel and flight crews — strengthening vital coordination and communication skills.
• Work collaboratively with other departments — gaining cross-functional exposure to cargo, passenger service, and operations control, preparing you for diverse career paths within dnata.
• Follow all federal, state, airport, and company regulations and procedures — building a foundation of regulatory knowledge essential for future roles.
• Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services), broadening your experience and advancing your aviation career.
• Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.
• Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

🟢 As you gain experience and complete cross-training, you’ll have the opportunity to progress into positions such as Lead Agent, Trainer, or Operations Supervisor — or expand your career into dnata’s cargo, passenger service, or flight operations divisions.

Many of our leaders began right here on the ramp.

• A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations.
• The ability to pass SIDA airport clearance and all required training tests.
• A high school diploma or GED equivalent.
• Basic computer literacy and a willingness to learn new systems and equipment.
• Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.

🟢 We’re looking for individuals who are eager to grow, learn multiple skills, and build a career in one of the most dynamic industries in the world.

• Weekly pay
• Paid training and uniforms
• Paid time off
• 401(k) plan
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions

When you join dnata, you join a global aviation family that believes in safety, teamwork, and continuous growth.

Here, your career can take flight — whether you stay on the ramp, move into leadership, or explore opportunities across dnata’s international network.

Start your journey in aviation today — with dnata at CLT.