Global Sales Operations Training & Process Analyst

Role overview

Desired capabilities

• The posting seeks communication, attention to detail, patience, coaching, analytical thinking, teamwork, customer focus, integrity, and disciplined execution.
• Interest in exploring and using artificial intelligence to drive innovation and scale processes.

Responsibilities

• Train and support analysts on quoting and estimating systems, task management, data hygiene, and project-closing procedures.
• Resolve sales operations obstacles related to project closures and help ensure timely completion.
• Coordinate with Sales and Supply Chain on planning discrepancies and issues affecting committed projects.
• Support standardized global onboarding and ongoing training with Sales Enablement.
• Maintain process documentation and work instructions; identify improvements during project handoffs.
• Audit handoff checklists and follow up on process compliance.
• Provide Sales Analyst coverage during absences or workload fluctuations.
• Assist with ad hoc reporting, opportunity cleanup, and data quality.
• Test and validate estimator enhancements and other sales tools.

Required qualifications

• Bachelor’s degree in business, finance, engineering, accounting, operations, or a related field; an MBA is also listed.
• 8+ years in sales operations, commercial operations, customer support, or a related analytical role.
• Strong analytical and critical-thinking ability; excellent verbal and written communication across global teams.
• Customer focus, task prioritization, independent work, and effective collaboration in a fast-paced global environment.
• Working knowledge of CRM and ERP systems, such as Salesforce, NetSuite, Oracle, or similar applications.
• Proficiency with Excel, PowerPoint, and Outlook; ability to document processes and identify improvements.

Preferred qualifications

• Training, coaching, or mentoring experience in sales operations or a commercial environment is preferred.
• Experience in both startup environments and global public companies is preferred.
• Experience developing and maintaining SOPs, business processes, and training materials is preferred.
• Experience analyzing business processes and implementing continuous improvement initiatives is preferred.