Global Business Process Analyst - Global Commercial

About the role

Process optimization and systems

• Lead optimization of end-to-end commercial processes across lead-to-order, budgeting, forecasting, and performance management using Lean and Six Sigma principles.
• Design and govern enterprise-wide commercial standards; facilitate workshops to capture requirements and map global as-is and to-be processes.
• Link business and IT teams across Commercial Excellence, Finance, Operations, and IT; support Salesforce CRM and CPQ solutions, UAT, and deployment.
• Oversee Salesforce CRM, CPQ, master data, and champion networks to strengthen global systems and data governance.

Change and governance

• Drive change, adoption, and governance through training, documentation, and stakeholder engagement.
• Promote compliance, accountability, and ethical business practices.

Your profile

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
• 4–7 years of business process analysis experience, preferably in B2B commercial environments.
• Strong understanding of sales and service workflows across multiple business units.
• Proficiency in process mapping and continuous improvement methodologies.
• Hands-on experience with Salesforce, SAP SD, CPQ, and BI tools.
• Excellent communication and stakeholder management skills in a global context.

Languages and preferred qualifications

• Fluent English is required; additional languages such as German or French are a plus.
• Salesforce Administration, Sales Cloud, Service Cloud, or CPQ specialist certification is preferred.

What Sulzer offers

• A strategic role shaping global commercial transformation and exposure to diverse functions, cultures, and business units.
• Professional growth and innovation opportunities, with competitive compensation and benefits.

About Sulzer