General Manager - Waterpark
Skills
About This Role
Overview
- The Waterpark General Manager is responsible for the overall leadership, strategic direction, and operational excellence of the waterpark.
- This role ensures outstanding guest experiences, highest safety standards, financial performance, and the development of a high-performing team.
- Provide overall leadership and direction for all waterpark operations, including staffing, scheduling, guest services, safety, and facility management to ensure seamless daily operations.
- Champion exceptional guest experiences by setting service standards, proactively resolving guest concerns, and driving continuous service improvement.
- Ensure the highest levels of safety and compliance by enforcing all safety policies, conducting regular audits and inspections, and maintaining full compliance with regulatory and industry standards.
- Lead the recruitment, training, performance management, and development of all waterpark team members, including leadership staff, lifeguards, attendants, and maintenance teams.
- Develop, manage, and control the waterpark s annual budget, including revenue forecasting, cost management, and profitability strategies.
- Drive revenue growth through effective pricing, capacity management, upselling initiatives, and collaboration with sales and marketing teams.
- Oversee maintenance and asset management programs to ensure all attractions, equipment, and facilities are fully operational, well-maintained, and meet safety standards.
- Collaborate with marketing and commercial teams to design and execute promotions, events, and campaigns that increase attendance, brand visibility, and market positioning.
- Act as the senior point of contact for owners, senior leadership, and key stakeholders, providing regular performance updates and strategic insights.
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