General Manager

Overview

General Manager

General Manager

Leadership & Restructuring Implementation

• Lead the organizational restructuring rollout, transitioning the company from a flat hierarchy to a structured divisional model. And suggesting improvements
• Manage all Centralized Functions
• Implement and enforce Service Level Agreements (SLAs) and internal chargeback models for services provided to sister entities.
• Improve organizational effectiveness by developing processes, establishing a highly motivational work environment, and implementing innovative changes.

Operational Excellence

• Oversee and evaluate daily operations across facility management, commercial leasing, inventory, and centralized support services, including sister companies and entities.
• Manage budgets, including profit and loss statements, ensuring cost-efficiency across all divisions.
• Ensure that all departments deliver the highest standard of quality and service to both internal stakeholders and external clients.

Business Development & Commercial Strategy

• Implement business strategies that align with company objectives and set clear goals for revenue growth within the Commercial Operations Division.
• Seek out opportunities for expansion and growth by developing new business relationships and maximizing occupancy and secondary revenue streams.
• Maintain strong, productive relationships with property owners, clients, and suppliers.

Strategic Planning

• Analyze market trends and competitor activities to provide strategic recommendations to the CEO.
• Forecast management plans and prepare comprehensive performance reports that explain variances and track SLA compliance.
• Provide effective solutions to complex operational issues, such as profit decline, resource allocation, and employee conflicts.

Tenant Loyalty & Satisfaction

• Ensure the highest standards of tenant service and satisfaction are consistently met across all leased properties.
• Ensure the Facility Management department performs at a high standard, delivering rapid response times and preventative maintenance.
• Implement targeted initiatives to improve tenant retention and long-term loyalty.

Qualifications & Experience

• Education: Master’s degree in Business Administration (MBA) or equivalent.
• Experience: Minimum 10 years of progressive management and leadership experience, with at least 5 years in a General Manager role or similar, (specifically within the Real Estate or Facility Management sectors preferred ).

Expertise & Skills

• Proven success in managerial roles with strong problem-solving and decision-making abilities.
• Demonstrated experience in leading organizational restructuring initiatives and change management.
• In-depth knowledge of facilities management, commercial operations, and the real estate business.
• Strong financial acumen, with experience managing cross-entity billing, SLAs, and matrix reporting structures.
• Ability to motivate, lead, and develop a diverse workforce of over 200 employees.
• Excellent communication and collaboration skills.
• Language: Fluency in English is required; proficiency in Arabic is highly advantageous.

Why Join Us?