General Manager

About This Role

Alhazm is Qatar’s premier luxury destination, offering an unparalleled blend of high-end retail, exquisite dining, and architectural magnificence. As the crown jewel of the Al Emadi Enterprises portfolio, Alhazm caters to a discerning clientele, setting the standard for luxury lifestyle experiences in the region.

We are seeking a visionary and highly experienced General Manager to lead Alhazm. This role requires a dynamic leader capable of driving operational excellence, elevating the guest experience, and maximizing commercial performance.

Role Overview

The General Manage r of Alhazm is the executive leader responsible for the overall success, profitability, and brand positioning of the property. Reporting directly to the CEO, the GM will oversee all day-to-day operations, tenant relations, marketing strategies, and financial performance of the mall.

Key Responsibilities

Strategic Leadership & Commercial Performance

• Develop and execute comprehensive business strategies to drive footfall, increase tenant sales, and maximize overall revenue and profitability for Alhazm.
• Oversee the full financial performance of the property, including budgeting, forecasting, and P&L management.
• Optimize the tenant mix, negotiate high-value leases, and maintain full occupancy with premium luxury brands.

Operational Excellence

• Direct all mall operations to ensure a flawless, world-class experience for guests and tenants at all times.
• Oversee Facility Management operations — including Maintenance, Housekeeping, and Security — ensuring the property is maintained to the highest luxury standards.
• Implement and monitor operational KPIs across all departments, driving continuous improvement and accountability.

Tenant Relations & Guest Experience

• Cultivate strong, collaborative relationships with luxury retail and F&B tenants, acting as their primary executive point of contact.
• Champion a culture of exceptional customer service, ensuring every touchpoint reflects the Alhazm luxury brand promise.
• Lead the planning and execution of high-impact marketing campaigns, VIP events, and brand activations that reinforce Alhazm’s position as Qatar’s premier luxury destination.

Team Leadership & Development

• Lead, mentor, and inspire a high-performing management team, fostering a culture of excellence, accountability, and continuous development.
• Build and retain top talent, ensuring the team has the skills and motivation to deliver exceptional results.
• Establish clear performance objectives and development plans for all direct reports.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, or a related field. An MBA or equivalent advanced degree is highly preferred.
• Experience: Minimum of 12–15 years of progressive leadership experience, with at least 5–7 years as a General Manager or Mall Manager of a premium or luxury retail destination, high-end mixed-use development, or luxury hospitality property.
• Expertise: Proven track record of P&L ownership, successful tenant relations with luxury brands, and delivering world-class guest experiences in a competitive market.
• Skills: Exceptional financial acumen, strategic planning, negotiation, and stakeholder management skills.
• Language: Fluency in English is required; proficiency in Arabic is a strong advantage.

What We Offer

• The opportunity to lead one of the most prestigious and iconic luxury destinations in the Middle East.
• A highly visible executive role reporting directly to the CEO.
• A competitive, executive-level compensation package commensurate with experience.
• A dynamic and collaborative environment within a leading Qatari conglomerate.