Front Office Receptionist

Overview

Essential Duties & Responsibilities

• 1. Operating the main telephone switchboard; answering and transferring incoming calls.
• 2. Taking and delivering messages accurately, promptly, and in a professional manner, whilst ensuring that clients are transferred to the correct destinations.
• 3. Updating and checking the firm's general voicemail box every day to ensure any messages left outside office hours are dealt with.
• 4. Reserving meeting rooms in Outlook and maintaining the diary for all bookings.
• 5. Ensuring the meeting room is fully stocked at all times and pantry items are available.
• 6. Ensure that clients are offered refreshments as well as greeted and welcomed in a professional and friendly manner.
• 7. Maintaining the reception area, including plants, floral arrangements, TV, magazines, and general maintenance.
• 8. Assisting IT with the preparation of AV equipment and uploading of presentations.
• 9. Updating CRM (Interaction) as and when required.
• 10. Maintaining an operations manual for reception.
• 11. Booking and receiving couriers.
• 12. Scanning of documents, adding to, and maintaining files.
• 13. Providing cover and assisting the Office Assistant as and when required.
• 14. Attending MOFA for the legalisation of documents if required.
• 15. Ability and willingness to work outside of contracted working hours, as requested.
• 16. Assisting accounts with the posting of telephone invoices.
• 17. Assisting the Business Operations Manager with any tasks as and when necessary.
• They are looking for someone who isn't a job hopper and is happy to stay on reception whilst enjoying the variety of tasks that come with it.