Front Office Manager(Arabic Speaker)
Role Overview
Assists the Front Office Manager with front office functions and daily staff supervision.
Oversees bell/door staff, switchboard, guest services, and front desk operations.
Works to ensure efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Key Skills for This Role
Full Job Posting
Role overview
Assists the Front Office Manager with front office functions and daily staff supervision.
Oversees bell/door staff, switchboard, guest services, and front desk operations.
Works to ensure efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Education and experience
- Arabic-speaking candidate, as stated in the job title.
- Either a high school diploma or GED and 2 years of related guest services, front desk, or professional-area experience, or a 2-year degree in a related field with no work experience required.
- Related degree fields include Hotel and Restaurant Management, Hospitality, and Business Administration.
Front office operations and service
- Manage daily operations and prioritize work to meet service, quality, and customer expectations.
- Handle complaints and resolve disputes, grievances, and conflicts.
- Supervise staffing levels and communicate business objectives and expectations to employees.
- Monitor guest feedback and service behaviors, coach employees, and promote guest satisfaction.
- Supervise front desk shifts, customer recognition procedures, credit policies, and same-day selling.
- Support employee development, orientation, hiring, feedback, and progressive discipline.
- Perform front desk duties and run shifts when needed; communicate relevant updates and attend departmental meetings.
Work arrangement
- The posting states that the role is not remote and lists a Doha, Qatar hotel location.
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