Front Office Intern
Role Overview
The Front Office Intern supports the guest experience at Mama Shelter Dubai, learning hospitality through guest-facing front office work.
Key Skills for This Role
Full Job Posting
About Mama Shelter
Mama Shelter creates distinctive hospitality spaces and aims to provide guests with a joyful atmosphere and welcoming service.
Mama Shelter is part of Ennismore, a creative hospitality group and joint venture with Accor.
Role overview
The Front Office Intern supports the guest experience at Mama Shelter Dubai, learning hospitality through guest-facing front office work.
Responsibilities
- Greet guests warmly and create positive first impressions.
- Support check-in and check-out and assist with guest inquiries, recommendations, and requests.
- Learn front office operations, guest relations, and hotel systems.
- Coordinate with other departments to support seamless service.
- Maintain accurate guest records and reservations and complete administrative tasks.
- Learn to address guest concerns professionally and represent the Mama Shelter brand.
Qualifications
- Enjoy meeting people and helping guests feel welcome.
- Be eager to learn, attentive to detail, receptive to feedback, and proactive.
- Demonstrate professionalism, integrity, respect, and responsibility.
- Work collaboratively and communicate confidently with people from different backgrounds and cultures.
Additional qualities
Be dependable, guest-focused, positive, growth-minded, and aligned with Mama Shelter’s authentic, creative, caring, and playful spirit.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Finance Manager - Hotel Franchised
, UAE
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle desti
Government Relation Supervisor (Saudi Only)
Riyadh, KSA
Basiqat by Mantis is seeking a Government Relations Supervisor to manage government transactions, labor compliance, employee documentation, and pre-opening government requirements. Candidates should have 2–3 years of rel
Waiter/ Waitress
, UAE
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin
Reservations Agent (Saudi National)
Riyadh, KSA
Sofitel Riyadh is seeking a Reservations Agent to manage room bookings and support a smooth guest experience. The role handles reservation requests and inquiries, maintains accurate records, and recommends rooms and hote
Reservations Agent (Saudi National Only)
Riyadh, KSA
FAENA is seeking a Reservations Agent to manage room inquiries and bookings while delivering accurate, professional service aligned with its luxury hospitality standards. Candidates need hospitality or customer-service e
Finance Manager - Hotel Franchised
, UAE
Butler
Abu Dhabi, UAE
Finance Manager - Hotel Franchised
Dubai, UAE
Government Relation Supervisor (Saudi Only)
Riyadh, KSA
Waiter/ Waitress
, UAE
Senior Sales Manager
, QAT
Reservations Agent (Saudi National)
Riyadh, KSA
Reservations Agent (Saudi National Only)
Riyadh, KSA