Front Office Executive

About This Role

About Us:

Welcome to Battmobile, UAE’s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in the UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.

Job Summary:

We are looking for a friendly, presentable, and customer-focused Front Desk Customer Support professional to be the first point of contact for our customers. The ideal candidate will handle customer inquiries, manage service bookings, support administrative functions, and ensure a smooth and professional front desk experience.

Key Responsibilities:

• Customer Support Duties:
• Greet and welcome customers in a professional and courteous manner
• Handle incoming calls, emails, and walk-in inquiries efficiently
• Assist customers with service bookings, scheduling, and follow-ups
• Provide accurate information about services, pricing, and availability
• Coordinate with technicians and operations team to ensure smooth service delivery
• Handle customer complaints or concerns and escalate when necessary
• Administrative Responsibilities:
• Maintain and update customer records, booking systems, and databases
• Prepare daily reports, service logs, and documentation
• Manage front desk registers (visitor logs, call logs, booking records)
• Assist in invoice preparation, data entry, and basic accounting coordination
• Support HR/Admin tasks such as document collection, filing, and coordination
• Ensure proper filing and record-keeping of all documents
• Monitor office supplies and coordinate with HR/Admin for replenishment
• Keep the reception area clean, organized, and presentable at all times

Requirements:

• Presentable and professional appearance
• Well-dressed with strong interpersonal skills
• Good command of English (spoken and written)
• Previous experience in a front desk or customer support role
• Basic computer knowledge (MS Office, email handling, booking systems)
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment

Benefits:

• Company Visa
• Paid Leave & Airfare
• Medical Insurance

How to Apply:

If you are passionate about customer service and administration, we invite you to apply by sending your resume and a cover letter to recruiter@battmobile.ae

Please mention Front Desk Customer Support in the subject line.

Work Location: In person