Front Desk Receptionist
Skills
About This Role
Roles & Responsibilities
- Welcome members, guests, and visitors in a professional and friendly manner.
- Handle member check-ins and visitor registrations efficiently.
- Answer phone calls, WhatsApp messages, emails, and general inquiries regarding club activities, memberships, timings, and bookings.
- Manage court, turf, coaching, and event bookings using the club’s scheduling system.
- Assist customers with membership registration, renewals, payments, and package details.
- Maintain accurate records of memberships, attendance, and daily transactions.
- Coordinate with coaches, trainers, housekeeping, and operations staff to ensure smooth daily activities.
- Monitor reception area cleanliness and ensure a positive customer experience at all times.
- Handle customer complaints or concerns politely and escalate issues when required.
- Process cash, card, and online payments while maintaining proper billing records.
- Provide information about tournaments, coaching sessions, fitness programs, and promotional offers.
- Ensure safety and club policies are followed by members and visitors.
- Maintain inventory of reception supplies, forms, and basic sports equipment if assigned.
- Support event coordination, registrations, and crowd management during tournaments or club events.
- Prepare daily reports related to attendance, bookings, and revenue collection.
- Assist in social media inquiries and customer follow-ups when required.
- Perform administrative duties such as filing documents, data entry, and preparing reports.
Required Skills
- Excellent communication and interpersonal skills.
- Customer service-oriented attitude.
- Basic computer knowledge and familiarity with booking software/MS Office.
- Ability to multitask and work in a fast-paced environment.
- Good organizational and problem-solving skills.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Preferred Qualifications
- High school diploma or bachelor’s degree.
- Previous experience in reception, hospitality, gym, or sports club operations preferred.
- Knowledge of indoor sports activities and customer handling is an advantage.
- Pay: AED3,500.00 - AED4,000.00 per month
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