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Front desk assistant - Russian speakers

AGMCDubai, UAEYesterdayMid-Senior
AED 5,500/monthMid-Seniorfulltime

Skills

AssistantDeskFront

About This Role

Job Purpose

To deliver exceptional customer service and advisory support in line with organizational quality standards, contributing to service department objectives while ensuring a premium customer experience at every touchpoint.

Key Responsibilities

  • Greet and assist customers professionally upon arrival at the service reception.
  • Handle incoming calls, manage inquiries, and ensure accurate message coordination.
  • Plan and monitor workshop and team capacity to maximize operational efficiency.
  • Ensure customer comfort and satisfaction throughout their service visit.
  • Follow internal customer consultation and quality guidelines consistently.
  • Handle initial customer concerns and escalate appropriately to ensure resolution.
  • Monitor customer feedback, complaints, and CRM follow-ups.
  • Identify opportunities to improve customer flow and service processes.
  • Maintain professional communication with customers before, during, and after service visits.
  • Build and maintain strong customer relationships to support retention and business growth.
  • Drive department performance through superior customer service standards.

Candidate Profile

  • Fresher or 1–3 years’ experience in customer service (premium/luxury experience preferred)
  • Strong communication and interpersonal skills
  • Arabic language skills are an advantage
  • Proficient in MS Excel and email communication
  • High School Certificate or Bachelor’s degree

What We Offer

  • Professional working environment
  • Opportunity to grow within a reputed organization
  • Exposure to premium customer service operations
  • *Only shortlisted candidates will be contacted.*

Job Types: Full-time, Permanent

Pay: Up to AED5,500.00 per month

Application Question(s)

  • Do you have a valid driver's license?
  • Are you comfortable commuting to the job location in Al Garhoud?
  • Do you have at least one year of experience in the automotive industry? (Please note that this will not affect your application.)
  • What are your salary expectations?
  • What is your current salary?
  • Which languages are you fluent in for reading, speaking, and writing?
  • I am only offering a salary of AED 6000, are you comfortable with that?

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