Front Desk Receptionist

Role Overview

Customer Reception and Hospitality

• Welcome customers, VIP guests, and visitors in a warm, professional, and courteous manner.
• Ensure visitors receive prompt attention and appropriate assistance upon arrival.
• Offer refreshments, manage waiting areas, and maintain premium showroom hospitality standards.
• Escort customers to sales consultants, managers, or designated meeting areas when required.
• Maintain confidentiality and professionalism with VIP and high-profile clientele.

Visitor Management and Records

• Prepare and maintain the daily visitors log accurately.
• Record customer names, contact details, purpose of visit, concerned department, and other required information.
• Maintain accurate showroom traffic and customer visit records for management review.
• Prepare daily visitor reports when required.

Customer Relationship Management

• Collect and verify customer information and record inquiries and requirements in the appropriate log or system.
• Coordinate customer follow-ups with relevant departments or employees.
• Maintain detailed records of customer interactions and follow-up status.
• Monitor pending inquiries and help ensure timely responses.

Reviews and Feedback

• Professionally request Google Reviews from satisfied customers and visitors without creating pressure.
• Encourage genuine feedback and maintain a professional attitude toward positive or negative comments.
• Report important feedback to management and relevant departments.

Telephone and Social Media

• Answer incoming calls promptly using the approved company greeting and direct them to the appropriate department.
• Handle inquiries about showroom location, operating hours, vehicle availability, appointments, services, and general information.
• Monitor corporate social media platforms for inquiries and leads, record details, and share them in the designated WhatsApp group.
• Coordinate social media-generated leads with sales and relevant departments.

Showroom Administration

• Keep the reception desk and customer waiting areas professional, organized, clean, and presentable.
• Maintain visitor logs and prepare daily visitor and customer traffic reports when required.
• Manage incoming and outgoing mail, courier services, and deliveries.
• Maintain adequate hospitality stock.

Requirements

• Demonstrated customer-service mindset with a pleasing, friendly, confident, courteous, and approachable manner.
• Excellent communication skills and a clear, polite, professional telephone manner.
• Professional appearance and ability to represent a luxury automotive brand image.
• Ability to maintain accurate visitor, customer inquiry, feedback, and follow-up records.
• Ability to handle confidential customer and visitor information professionally.