Front Desk Agent
Role Overview
Full-time, non-management Front Desk Agent role in Rooms & Guest Services Operations.
The position is not remote and is located at 2941 Makkah Al Mukarramah Road, Al Hada District, Riyadh, Saudi Arabia.
Key Skills for This Role
Full Job Posting
Role summary
Full-time, non-management Front Desk Agent role in Rooms & Guest Services Operations.
The position is not remote and is located at 2941 Makkah Al Mukarramah Road, Al Hada District, Riyadh, Saudi Arabia.
Guest and front-desk operations
- Process check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process payment types and checkouts, resolving late or disputed charges.
- Answer and process guest calls, messages, requests, questions, and concerns.
- Coordinate room readiness with Housekeeping; communicate parking procedures and arrange bell or valet staff as needed.
- Provide directions and information about the property and local areas of interest.
- Run arrival and departure reports, identify special requests, and check report accuracy.
- Complete cashier and closing reports, cash checks, count the bank, and balance and deposit receipts to accounting specifications.
Standards and working conditions
- Follow company safety and security procedures and report accidents, injuries, and unsafe work conditions.
- Maintain a clean, professional appearance; protect confidential information and company assets.
- Welcome guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
- Use clear professional language and appropriate telephone etiquette; maintain positive working relationships and meet quality standards.
- Stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds without assistance.
- Perform other reasonable job duties as requested by supervisors.
Preferred qualifications
- A high school diploma or G.E.D. equivalent is preferred.
- No related work experience or supervisory experience is required.
- No license or certification is specified.
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