Front Desk Agent

Company Description

Job Description

What You Will Be Doing

• Welcome guests, register arrivals, process check-ins, and update guest information in the system.
• Assist guests with general enquiries and provide accurate, detailed information.
• Provide prompt, attentive, and friendly service in line with LQA standards.
• Review guest feedback, performance, and operations to maintain service standards.
• Maintain knowledge of daily functions, services, facilities, marketing, and promotional activities.
• Maintain personal presentation and hygiene in line with Swissôtel grooming standards.
• Project a favorable hotel image through professional attitude, manner, and presentation.
• Follow hotel policies, procedures, relevant legislation, and occupational health and safety standards.
• Provide professional five-star heartfelt service.
• Maintain positive relationships with guests and colleagues by meeting and exceeding expectations.

Qualifications

• Previous experience in a similar role in a five-star hotel setting is an asset.
• Ability to focus on guest needs while remaining calm and courteous.
• Excellent written and verbal English communication skills are required.
• Arabic, Chinese, or Russian language skills are a plus.
• Prior experience with Opera or a related system is preferred.
• Ability to promote positive relations with hotel guests and colleagues.

Workplace and Visa

• The role is based at Swissôtel Al Ghurair and Swissôtel Living Al Ghurair in Dubai.
• Candidates must be eligible to live and work in Dubai.
• Visa costs and flights from the place of origin will be covered for selected candidates.

What Is Offered

• Employee benefit card with discounted Accor rates worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop and grow within the property and globally.
• Corporate social responsibility activities, including Planet 21.