Freight forwarding Specialist
Role Overview
Position Title: Air / Ocean CSP and ADP – Specialist
Location: Saudi Arabia
Type: Full-time
Client is a leading global logistics provider delivering end-to-end freight forwarding solutions across air, sea, and land
Operations and Customer Service Specialist responsible for perfect execution of shipments in their area of responsibility
Key Skills for This Role
Full Job Posting
Role Overview
Position Title: Air / Ocean CSP and ADP – Specialist
Location: Saudi Arabia
Type: Full-time
Client is a leading global logistics provider delivering end-to-end freight forwarding solutions across air, sea, and land
Operations and Customer Service Specialist responsible for perfect execution of shipments in their area of responsibility
Export Operations
- Arrange collection from the pick-up point
- Request necessary documentation to facilitate export
- Book shipments with carriers / airlines
- Prepare export documentation (BL / AWB)
- Coordinate with handling agents
- Manage or oversee customs clearance
- Handle and resolve any unforeseen export issues
- Send pre-alerts upon shipment departure
- Invoice destination offices or customers
- Accrue all relevant costs on the job file
- Manage vendor invoices through batch flow
- Ensure vendor statements are properly maintained
Import Operations
- Receive inbound pre-alerts
- Schedule deliveries
- Coordinate with consignees and obtain required information for import
- Manage or oversee inbound customs clearance
- Release BL, prepare documents and handover DO to customer
- Keep customers updated throughout the process
- Obtain Proof of Delivery (POD)
- Invoice origin offices or customers
General Responsibilities
- Maintain accurate and complete data in the operating system AS400
- Follow SOPs / IOPs and communicate processes with agents and vendors
- Monitor and manage KPIs
- Follow up on quotes and pricing requests
- Identify potential business opportunities and share with Sales
Requirements
- Bachelor's Degree in a relevant discipline
- Extensive knowledge of ocean and air import / export procedures
- Prior experience in a freight forwarding company is mandatory
- Good administrative and communication skills
- Good time management and problem-solving skills
- Results-driven professional with strong attention to detail
About PROVEN
Proven supports equal opportunities and is committed to empowering people through continuous personal and professional development
Fosters a collaborative and inclusive environment built on mutual respect, innovation, and healthy work-life balance
Strong track record in recruitment, managed services, and workforce solutions
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