Food Runner
Role Overview
• Assist in delivering food orders from the kitchen to guests promptly and efficiently.
• Ensure all food orders are accurate, complete, and presented according to hotel standards before serving.
• Coordinate with kitchen and service teams to ensure smooth and timely food delivery.
• Ensure food is served to the correct table and guest according to the order.
• Maintain proper food handling, hygiene, and safety standards at all times.
• Assist waiters and waitresses in setting up tables, clearing used plates, and preparing tables for the next guests.
• Ensure food is served at the correct temperature and with appropriate garnishes and accompaniments.
• Communicate any special guest requests, dietary restrictions, or food allergies to the kitchen and service team.
• Respond politely to guest inquiries and assist with basic requests when required.
• Monitor tables and assist in replenishing water, cutlery, napkins, and other dining essentials.
• Maintain cleanliness and organization of service stations, food pickup areas, and restaurant equipment.
• Assist in preparing the restaurant before service and completing closing duties after service.
• Support the F&B team during busy periods to ensure efficient restaurant operations.
• Develop good knowledge of the restaurant menu, food ingredients, and daily specials.
• Report any guest complaints, food quality concerns, or service delays to the supervisor or manager immediately.
• Follow the hotel's grooming, personal hygiene, and appearance standards at all times.
• Handle plates, trays, glassware, and service equipment carefully to prevent damage or accidents.
• Work closely with colleagues to maintain teamwork and deliver an excellent guest experience.
• Be flexible and assist in other F&B outlets or service areas when required.
• Perform any other duties assigned by the supervisor or manager.
Key Skills for This Role
Full Job Posting
Company
Accor describes a hospitality network with hotels, restaurants, and lifestyle destinations, and emphasizes responsible hospitality and guest experience.
Responsibilities
- Deliver food orders promptly; check that orders are accurate, complete, and presented to hotel standards.
- Coordinate with kitchen and service teams, deliver orders to the correct guest and table, and serve at the correct temperature with appropriate accompaniments.
- Follow food handling, hygiene, and safety standards.
- Help set up tables, clear used plates, and prepare tables for incoming guests.
- Communicate special requests, dietary restrictions, and food allergies to the kitchen and service team.
- Respond to guest inquiries, replenish dining essentials, and monitor tables.
- Maintain clean and organized service stations, food pickup areas, and restaurant equipment.
- Prepare the restaurant before service and complete closing duties afterward.
- Support the F&B team during busy periods, learn the menu and daily specials, and report complaints, food quality concerns, or service delays to a supervisor.
- Handle plates, trays, glassware, and service equipment carefully; follow grooming and personal hygiene standards.
- Assist in other F&B outlets or service areas when required and perform duties assigned by a supervisor or manager.
Qualifications
- Previous experience in a restaurant, hotel, or hospitality environment is preferred.
- Basic knowledge of food and beverage service standards.
- Good communication and interpersonal skills; ability to work in a fast-paced environment.
- Physically fit and able to stand and walk for extended periods.
- Positive attitude, teamwork, and willingness to learn.
- Basic English communication skills.
- Flexibility to work shifts, weekends, and public holidays.
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