Duty Manager

About Hyde Perth

Role overview

Hotel and guest operations

• Supervise the Front Office team and oversee check-in, check-out, arrivals, and departures.
• Resolve guest enquiries, feedback, and complaints; anticipate guest needs and communicate feedback for improvement.
• Coordinate with Food & Beverage, Housekeeping, and other departments to deliver a seamless guest experience.
• Support hotel outlets, coordinate maintenance requests when needed, and maintain service, presentation, and cleanliness standards.

Safety and leadership

• Act as Chief Warden and first responder during emergencies, following hotel procedures and coordinating with emergency services when required.
• Provide first aid when necessary; maintain a security presence, conduct patrols and safety checks, and escalate hazards.
• Document incidents and prepare reports for management and follow-up.
• Represent hotel leadership when senior leaders are absent and make decisions in line with hotel policies and brand standards.
• Coach and mentor team members and undertake ad-hoc duties or projects.

Qualifications and experience

• Previous supervisory or management experience in Front Office or hotel operations.
• Strong leadership, communication, interpersonal, guest-service, problem-solving, decision-making, and conflict-resolution skills.
• Working knowledge of hotel systems, property management software, and standard operating procedures.
• Attention to detail in reporting and documentation; knowledge of emergency procedures and ability to act as Chief Warden and First Aid Responder.
• A driver's licence is mandatory.
• Flexibility to work a rotating 24/7 roster, including nights, weekends, and public holidays.
• Professional presentation and grooming aligned with the Hyde brand.

Additional information

• The posting mentions learning and development opportunities, an inclusive events calendar, collaboration in an innovative culture, and discounts across Ennismore and Accor brands.