Financial Services Manager
Role Overview
The FSM develops and manages the Company's automotive financial services ecosystem to drive vehicle sales, increase finance penetration and sales conversion, and maximize sales profitability.
Builds and manages strategic partnerships with banks, finance and leasing companies, and other financial-service providers.
Acts as the commercial link between the Sales Department and external financing partners.
Key Skills for This Role
Full Job Posting
Role Overview
The FSM develops and manages the Company's automotive financial services ecosystem to drive vehicle sales, increase finance penetration and sales conversion, and maximize sales profitability.
Builds and manages strategic partnerships with banks, finance and leasing companies, and other financial-service providers.
Acts as the commercial link between the Sales Department and external financing partners.
Responsibilities
- Support Sales Managers and Sales Consultants with suitable finance and leasing solutions.
- Coordinate finance applications with partners and resolve issues affecting approval and vehicle delivery.
- Monitor penetration, approval ratio, conversion, turnaround time, and partner service levels.
- Conduct regular business reviews with providers and follow up agreed actions.
- Prepare monthly dashboards and forecasts for the EVP.
- Train the Sales Department on partner products, eligibility criteria, and current campaigns.
- Ensure agreements and sales-finance activities follow approved company governance and applicable requirements.
- Establish relationships with decision makers within banks and finance companies, including relationship managers, credit teams, product heads, and senior management.
- Manage lender performance.
- Develop and monitor F&I revenue, monitor revenue from financial arrangements, and monitor bank commission.
Qualifications
- Bachelor's degree in Business Administration, Finance, Banking, Marketing, or a related discipline.
- Relevant automotive F&I or banking certification is an advantage.
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