Female Salon Receptionist

Role overview

Front desk and customer service

• Welcome clients, manage the reception desk, and support smooth daily operations.
• Manage appointments, bookings, rescheduling, cancellations, customer check-in, and check-out.
• Answer phone calls, WhatsApp messages, and inquiries; explain services, packages, prices, and promotions.
• Coordinate appointments with therapists, beauticians, stylists, and other service staff.
• Handle customer concerns and complaints professionally and escalate issues when needed.

Cashiering and records

• Handle cash, card, and POS transactions, including payments, receipts, refunds, and discounts.
• Maintain sales and payment records, perform daily cash counting and reconciliation, and submit cashier and sales reports.
• Ensure payments are recorded and receipts are issued; maintain accurate customer and appointment records.

Reception operations

• Promote services, packages, memberships, and offers when appropriate.
• Maintain a clean, organized, welcoming reception area and coordinate with the team for a smooth customer experience.
• Follow company procedures and perform other assigned reception and administrative duties.

Requirements and qualifications

• Cash handling and POS systems experience is required, along with knowledge of transactions, receipts, discounts, and reconciliation.
• Excellent customer service and communication skills; ability to work in a fast-paced salon and spa environment.
• Good organizational and multitasking skills; basic computer skills and familiarity with POS and appointment management systems.
• Good command of English is required; Arabic communication skills are an advantage.
• Previous salon or spa receptionist, receptionist, cashier, or customer service experience is preferred.
• Be reliable, punctual, responsible, attentive to detail, and able to maintain a professional appearance.

Workplace

• Work location is in person.

Candidate location

Employment