Experience Host - Theater Operations
Role Overview
Wynn Al Marjan Island is seeking an Experience Host - Theater Operations to join the resort's Theater Operations team.
Key Skills for This Role
Full Job Posting
About Wynn Al Marjan Island
Wynn Al Marjan Island is scheduled to open in the United Arab Emirates in 2027.
It is a beachside integrated resort with 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa.
The resort is located less than 50 miles from Dubai International Airport.
About The Position
Wynn Al Marjan Island is seeking an Experience Host - Theater Operations to join the resort's Theater Operations team.
Responsibilities
- Enhance guest engagement by supporting themed or interactive elements of the production.
- Anticipate guest needs and provide proactive assistance to ensure a seamless experience.
- Serve as a point of contact for immersive or interactive audience segments, ensuring clear communication and guidance.
- Coordinate with creative and FOH teams to maintain the integrity of immersive elements throughout the guest journey.
- Support audience participation activities and ensure guests understand their role in the experience.
- Monitor guest reactions and provide feedback to management to improve immersive offerings.
- Greet audience members warmly and assist with queries.
- Provide directions to seats, facilities, and concessions.
- Deliver exceptional service to patrons, including VIP and access customers.
- Check tickets (physical and digital) efficiently and courteously.
- Direct latecomers to designated entry points at appropriate intervals.
- Monitor audience behavior and report disruptions to supervisors, management, or security.
About You
- 2 years in a Theatre Experience Host or Hospitality service industry is preferred.
- Familiarity with West End / Broadway or Theatre venues or performance schedules.
- Basic first aid training is optional and can be provided.
- Must be able to manage staff and perform under pressure.
- Friendly, welcoming, and professional demeanor.
- Strong verbal communication skills.
- Calm under pressure with quick problem-solving ability.
- Attention to detail and pride in venue presentation.
- A team player with a flexible attitude.
Access Host Duties
Assist patrons with mobility, hearing, or other access needs.
Distribute and collect hearing devices or other support materials.
Act as an Access Host solely responsible for the service and care of access patrons and their potential service animals.
Benefits
- Attractive salary paid in Dirhams (AED).
- Excellent leave policy and healthcare package.
- Incentive programs and other employee benefits.
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