Experience Advisor

Role overview

Research and experience delivery

• Focus on end-user needs across platforms, channels, and touchpoints for employees and external stakeholders.
• Plan, recruit for, and conduct primary and secondary qualitative and quantitative research.
• Analyze and synthesize data to extract insights and evaluate progress toward strategic objectives.
• Create narratives and PowerPoint presentations, present findings and recommendations, and identify opportunities to improve or create experiences.
• Develop journey maps, empathy maps, and other artifacts from research insights.
• Help stakeholders develop action plans aligned with research outcomes, strategic direction, and the Experience Framework.

Collaboration and project leadership

• Lead experience initiatives by providing functional guidance and task direction to team members, contractors, consultants, and agencies.
• Build relationships with clients, suppliers, and vendors; map project requirements and navigate contentious situations.
• Support research and initiatives across areas including I&T, Product, Marketing, and Communications.

Background and experience

• A bachelor's degree focused on Marketing, Business Administration, Market Research, Psychology, Behavioural Science/Insights, Cognitive Science, or another Social Science; equivalent education and experience may be considered.
• At least 6 years of recent related market research experience, with expertise in sampling, questionnaire design, data analysis, and report writing.
• Specialist knowledge of customer experience best practices, including journey maps and collecting, tracking, and analyzing customer feedback.
• Able to plan and organize work amid competing priorities, lead initiatives, communicate effectively, and collaborate across stakeholders.

Work arrangement

• The role is eligible for a hybrid arrangement on a case-by-case basis, subject to work needs and the Collective Agreement.
• The organization maintains a primarily in-office work model.

Salary

• Salary is CAD 44.08–55.54 per hour.

Benefits

• Benefits include a defined-benefit pension, three weeks of first-year vacation with increases over time, health and dental coverage, optional leave and earned time off, and development opportunities.

Employment conditions

• An offer is conditional on consent to a criminal record check and confirmation of legal entitlement to work in Canada.
• Applications are assessed before the closing date; assessment accommodations may be requested.