Executive, Learning & Development

Executive, Learning & Development ( 16459 )

Key Duties And Responsibilities

• To assist in the preparation, facilitation and administration of the pre-opening training plans and requirements for the brand.
• To schedule and facilitate all training programs offered at resort level and departmental level as designated.
• To assist in administration and facilitation of e-learning programs of the brand.
• To assist in conducting Training Needs Analysis and to facilitate the necessary programs.
• To ensure necessary preparation of training handouts, training support material & other training related matters for scheduled sessions.
• To ensure training records are accurate and up to date in the learning management system and master database.
• To facilitate the feedback received from programs and to manage and administer them appropriately.
• To utilize Development Plans from Individual Performance Appraisals to ensure that individual Team Member requirements that achieve individual and organizational goals are followed through.
• To liaise with external institutions and organizations for all appropriate external programs that Team members will be nominated for.
• To execute any other duties as assigned by Cluster Learning and Development Manager.

Personal Skills

• Sincere
• Shows integrity in all his/her dealings with others
• Is open to constructive criticism, takes accountability & strives to be better.
• Delivers apt communication on all fronts and to all parties
• Values honesty and integrity, truthful and ethical in all dealings
• Dependability
• Stands by his/her commitments and follows through to completion
• Can be relied upon to complete tasks given
• Will alert subordinates, peers and managers if he/she is unable to honor commitment
• Delivers consistent work
• Self-Development
• Proactively seeks out to improve and add new skills identifies the areas of development and creates a plan
• Takes advantage of training opportunities
• Seeks out mentor opportunities and proactively asks for feedback from others

Interpersonal Skills

• Team Player
• Is observant of the team setting and plays his/her role as needed
• Shares ideas for improvement for the overall good of the team
• Is open to other peoples ideas and suggestions, i.e. is adaptable
• In a team-setting - allows others to finish their work and take responsibility for their tasks, does not try to impose his/her own approach
• Addresses conflict in the group as it arises, does not shy away from issues
• Challenges team direction and beliefs
• Is an active participant in the team, does not sit back and wait for instruction or direction.
• Customer Focused
• Understands that different customer needs: internal customers, superiors, peers, subordinates and external customers
• each play an important role
• Anticipates the needs and expectations of all user groups and exceeds whenever possible: under-promises and over-delivers
• Treats customers with respect (internal and external)
• Builds rapport, credibility and trust with customers
• Strives to add value to product offerings and services - delivers the unexpected
• Feels a sense of obligation to others to deliver on the promise and performs well
• Responds to customers requests promptly and manages their expectations
• Searches for feedback from customers and follows-up to completion
• Is honest and open to his/her customers and acts in their best interest [when you can t deliver what you promised, say so; when you feel your product offering is not what they ultimately need, say so: honesty pays off. The same applies to your internal customers, to your subordinates always be honest and manage their expectations
• Self-Aware
• Is aware of other peoples needs: his/her managers, peers, staff and customers
• Is astute and self-aware in his/her setting understands how his/her actions and behavior can influence and affect others
• Understands his/her personal strengths, weaknesses and limits and seeks help if needed
• Seeks feedback and encourages constructive criticism and does not act defensive
• Build Relationships
• Is aware of his/her own interactive style and how it affects others
• Builds good relationships with managers, peers, subordinates and customers
• Develops and demonstrates trust, shows kindness, care and honesty to those he/she works with to build a strong relationship and one that can more easily deal with conflict
• Quickly finds common ground
• Adapts interaction style to integrate with others
• Solves issues with others with minimum disruptions: reduces incidences and interpersonal issues
• Encourages collaboration

Leadership Capabilities

• Motivate Others