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Engineering Support Coordinator

Zahrawi Medical
Dubai, UAE
fulltime
2 weeks ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets.

The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

job Brief

The Engineering Support Coordinator is responsible for managing customer relationships, administrative support, and service operations.

Customer Relationship Management

§ Communicate with customers to provide detailed information about machine contracts and available services.

§ Receive service inquiry calls from customers and assign the appropriate service engineer to resolve the issue.

§ Respond to customer inquiries regarding service schedules.

§ Conduct customer satisfaction surveys and analyse feedback to identify areas for improvement.

Administrative Responsibilities

§ Provide comprehensive administrative support, including filing records, compiling weekly reports from Service Engineers, and reporting any occurrences directly to the Line Manager.

§ Prepare and submit all necessary documentation for Health Authority compliances related to new installations to ensure high standards of customer service.

§ Maintain and update a database of instruments, customers, and service contracts for all existing clients on a regular basis.

§ Prepare necessary documentation for ISO and supplier audits.

Service Operations Coordination

  • § Oversee the seamless execution of service operations carried out by Service Engineers.
  • § Monitor inventory levels of spare parts, consumables, and reagents to ensure continuous optimal performance of instruments.
  • § Collaborate with the Sales and Accounts Departments to track transactions related to spare parts orders, service contract invoicing, and payments.
  • § Generate system actions (SO, CQ, PO) as required.
  • § Receive the Installation Request Form from the sales team, create the asset, and coordinate with the Line Manager to allocate tasks among the service team.
  • § Collect final acceptance documents from the service team and share them with the Finance and Collection teams.
  • § Track and oversee the progress of job orders and service contracts.
  • **REQUIREMENTS**
  • **Education:** Bachelors Degree
  • **Additional details:** Candidates must be based in the UAE and should be willing to move to company visa.
  • **Experience:** 1+ years of relevant experience.
  • **Job Specific Skills:** Require problem-solving and analytical thinking, team coordination, technical proficiency, operations management, and time management.

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