Engineer, Reporting & Control, Water Workforce Management

About This Role

Job summary:

To develop, maintain, and optimize reporting systems for workforce management across water O&M operations. The role focuses on digital dashboards, analytics, and Smart Workforce Management tool utilization to monitor productivity, deployment efficiency, and performance KPIs, ensuring data-driven decision-making and operational transparency.

General Responsibilities:

• Policy, Procedures, Process and Systems
• Follow the operational strategy in compliance with group delegation of authority policy.
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
• Reporting
• Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization’s requirements in a timely manner.

Job Specific Responsibilities:

• Maintain accuracy and reliability of digital dashboards and workforce KPIs in alignment with Smart Workforce Management system requirements.
• Develop and generate scheduled and ad-hoc reports on workforce utilization, efficiency, and performance trends.
• Provide analytics insights to support resource optimization, training needs, and operational planning.
• Ensure reports align with management standards and support internal/external audits and performance reviews.
• Design, develop, and maintain Power BI or similar dashboards reflecting real-time workforce deployment and task performance.
• Support workforce forecasting, scenario modeling, and shift optimization analyses.
• Collaborate with IT and data governance teams to maintain secure, scalable reporting systems.
• Analyze workforce KPIs to identify productivity gaps and recommend performance improvement actions.
• Assist in preparing quarterly and annual workforce performance reviews and benchmarking reports.
• Manage integration and reporting interfaces between Smart Workforce Management tools, CMMS (Maximo), and scheduling systems.

HSE, Security, and Risk Protocols:

• The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:
• Taking reasonable care of their own health, safety, and security.
• Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
• Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
• Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
• Report all HSE and security incidents and work-related injuries.
• Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.
• Comply with company HSE and security protocols.
• Report anomalies or data discrepancies that may impact operational safety or workforce tracking accuracy.

People Management Responsibilities:

• Leadership
• Actively participate in continuous improvement and professional development activities. Support decisions made with integrity and transparency, always aligning with the entity's goals.
• Talent Management
• Engage in talent development programs aimed at enhancing skills and supporting career progression. Contribute to a team culture that is connected to the organization's larger purpose.
• Culture
• Uphold and promote the organization's values within the team. Foster a collaborative and innovative work environment through active participation and support.
• Communication
• Support informed decision-making within the team. Contribute to clear and effective communication, ensuring alignment with organizational objectives and facilitating smooth information flow up and down the chain.

Competencies

•Data analytics and visualization (Power BI, Tableau, or equivalent)

•CMMS/Smart Workforce Management systems proficiency

•Understanding of workforce optimization models

•Strong analytical and reporting skills

• Collaboration and communication skills

Essential Requirements

• Bachelor’s degree in Engineering or equivalent
• Minimum 5 years of experience in reporting, analytics, or workforce planning within a utilities or industrial O&M environment

Desired Requirements

• Experience with digital transformation projects or smart workforce platforms
• Proficiency in SQL, Power BI, or similar data tools