Engineer – IT Operations

Role scope

Production operations

• Monitor production applications, servers, operating systems, databases, middleware, APIs, cloud services, networks, and externally hosted services.
• Acknowledge alerts, conduct authorized first-line diagnosis and recovery, coordinate technical teams and providers, and escalate incidents according to severity, SLAs, and major-incident procedures.
• Execute and verify backups, batch processing, system jobs, and operational checks; investigate failures and record completion and recovery actions.
• Plan and perform restore tests and recovery simulations; support disaster-recovery and business-continuity drills, record results, identify gaps, and coordinate follow-up.
• Execute approved infrastructure and network changes during maintenance windows, validating prerequisites, approvals, implementation, and rollback readiness.
• Coordinate teams, business units, vendors, and hosting partners for releases and deployments; participate in infrastructure implementation, upgrades, performance analysis, and troubleshooting.
• Monitor data-centre hardware and facilities, including UPS, cooling, water-leak detection, fire alarms, and power-protection systems; escalate abnormal conditions.
• Coordinate preventive maintenance for production hardware and data-centre systems, including readiness, approvals, service impacts, and completion evidence.
• Maintain operational contacts, escalation paths, runbooks, checklists, recovery procedures, and shift instructions; support audits and assigned corrective actions.
• Track SLAs and operational targets; report availability, incidents, jobs, backups, capacity, and infrastructure status; monitor support, licensing, and maintenance coverage risks.
• Analyze operational trends and capacity needs; recommend measurable improvements to availability, performance, resilience, automation, and productivity.

Qualifications and experience

• Master's degree in Information Technology, Computer Applications, M.Tech, or a closely related field.
• At least two years of overall IT experience and 1.5 years of production-support experience in a 24×7 high-availability environment.
• Production monitoring, incident management, application and infrastructure troubleshooting, service availability and performance monitoring, and change, release, and problem-management capabilities.
• Production-support, NOC, or data-centre operations experience is required.
• Relevant application exposure includes one or more of web, enterprise, airline reservation, payment gateway, API, mobile, middleware, batch-processing, database-driven, or cloud applications.
• The posting lists exposure to web applications, APIs, payment gateways, middleware, cloud platforms, enterprise applications, or database-driven systems as required.

Shift coverage

• The role provides 24×7 shift-based production operations coverage, including weekends and public holidays.