Engineer

Role overview

Salary

• The advertised salary is £28,000 to £35,000.

Responsibilities

• Represent the company professionally and maintain reliable attendance, timekeeping and reliability.
• Maintain relationships with partners and provide a unified supplier-to-client service.
• Attend project meetings and update stakeholders on delivery progress.
• Build solutions before customer-site visits and act as a technical escalation point.
• Communicate with clients and resolve faults efficiently within service-level agreements.
• Communicate service-affecting issues to the organisation and customers.
• Improve customer experience and Service Assurance knowledge.
• Act as technical authority during delivery and ensure handover to Service Assurance.
• Maintain accurate deployment documentation.

Skills required

• Experience deploying and supporting complex IT, telecommunications and networking solutions.
• Strong understanding of Draytek, Ruckus and UniFi equipment.
• Understanding of the OSI or TCP/IP model.
• Experience with monitoring, network diagnostic and network analytics tools.
• Experience with cloud telephony installation and support.
• Thorough understanding of SIP telephony.
• Ability to interpret technical designs and create practical deployments.
• Ability to work independently in the field.
• Excellent customer service skills.
• Understanding of TSA, ISO 9001 and ISO 27001 compliance frameworks.
• Ability to coach and train others.

Benefits

• Benefits include holiday increases, birthday leave, holiday purchase, employee assistance, enhanced sick pay, retail vouchers, gym membership, pension and parking.
• The package also includes salary reviews, mobile benefits, referral bonuses and charity events.

Locations

• The role is based in Bradley Stoke, with the option to work from offices in Cardiff and Hereford.
• Work takes place on customer sites, remotely and in the field.