Engineer

Role overview

Location and working pattern

• The role is based in Bradley Stoke, with the option to work from offices in Cardiff or Hereford.
• The work includes customer-site and remote activities, travel, flexible working, and occasional overnight stays.

Compensation

• Salary is £28,000 to £35,000 per year.

Responsibilities

• Install, maintain, and support IT, telecommunications, networking, and cybersecurity solutions.
• Attend project meetings, update stakeholders, and maintain client communication throughout delivery.
• Build solutions before customer visits and act as a technical escalation point.
• Triage, report, and resolve faults within service-level agreements.
• Communicate service-affecting issues and improve customer experience and Service Assurance knowledge.
• Act as a technical authority during project delivery and ensure handover to Service Assurance.
• Maintain accurate deployment documentation and support partner relationships.

Required skills and experience

• Experience deploying and supporting complex IT, telecommunications, and networking solutions.
• Understanding of DrayTek, Ruckus, and UniFi equipment, plus the OSI or TCP/IP model.
• Hands-on experience with network monitoring, diagnostics, and analytics tools.
• Experience with cloud telephony installation and support and a thorough understanding of SIP.
• Ability to interpret technical designs, work independently in the field, and travel overnight when required.
• Customer service, coaching, training, and compliance framework knowledge are required.
• A driving licence is preferred.

Benefits

• Benefits include holiday allowance increases, a birthday day off, holiday purchase options, employee assistance, enhanced sick pay, retail vouchers, gym membership, pension, parking, referral rewards, and charity events.