EN - Reservation Agent
Role Overview
• Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
• Aims to upsell rooms and other services to maximize the profitability of the company
• Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
• Leases and cooperates with other departments as needed
• Creates reports or partake in projects as directed by management
• Assists other Business Units as and when needed
Key Skills for This Role
Full Job Posting
About the company
Accor is a hospitality group with a network of hotel, restaurant, and lifestyle brands.
The company highlights development opportunities and responsible hospitality.
Responsibilities
- Handle group and individual reservation inquiries by email, phone, and WhatsApp in line with reservation standards.
- Upsell rooms and other services to support hotel revenue.
- Use Accor distribution and reservation systems, rate architecture, and revenue practices.
- Coordinate with other departments, create reports, participate in projects, and assist other business units as needed.
Qualifications
- At least one year of experience as a Reservations Agent.
- Knowledge of Accor distribution and reservation systems is preferred.
- Prior experience with Opera or a related system is an asset.
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.
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