E-Commerce Executive (Retails)

About the Role

Product Listing & Catalog Management

• Create, update, and maintain product listings across ecommerce websites and marketplace platforms.
• Ensure accurate product information including descriptions, attributes, specifications, pricing, sizing, and imagery.
• Coordinate with brand, merchandising, content, and creative teams to gather product assets and information.
• Manage bulk product uploads and catalog updates through ecommerce platforms.
• Conduct regular catalog audits to ensure content accuracy and completeness.
• Monitor product visibility and maintain compliance with brand and platform standards.
• Support content localization for regional markets when required.

Online Merchandising & Website Management

• Manage website categories, collections, navigation, and product merchandising.
• Optimize product placement and assortment visibility to improve customer experience and conversion.
• Execute pricing updates, promotions, campaign launches, and seasonal collections.
• Launch new products and ensure timely website updates.
• Monitor inventory availability and coordinate stock updates.
• Perform routine website audits to identify content issues, broken links, and merchandising gaps.
• Support homepage, landing page, and campaign page updates.

Ecommerce Operations & Order Management

• Monitor daily order flow across D2C websites and marketplace channels.
• Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
• Track deliveries and assist in resolving shipping and fulfillment issues.
• Manage return and exchange processes in collaboration with warehouse teams.
• Support marketplace order management and operational compliance.
• Maintain data accuracy across Shopify, ERP, OMS, and marketplace systems.
• Escalate operational issues and coordinate resolution with relevant stakeholders.

Customer Support Coordination

• Respond to customer inquiries via email, chat, WhatsApp, and other customer support channels.
• Provide product information, sizing assistance, and order status updates.
• Coordinate with customer service teams to resolve customer concerns and escalations.
• Ensure all customer interactions align with brand service standards.

Digital Asset Management

• Organize and maintain digital assets including product images, videos, banners, and marketing content.
• Support website launches, campaigns, and marketplace content requirements.
• Maintain structured digital asset libraries and version control.
• Ensure all visual assets are optimized and updated across ecommerce platforms.

Reporting & Performance Analysis

• Prepare daily, weekly, and monthly ecommerce reports.
• Monitor sales performance, inventory availability, and operational KPIs.
• Update dashboards and maintain accurate reporting records.
• Support analysis of product performance, customer behavior, and sales trends.
• Provide actionable insights to improve ecommerce performance.

Business Support & Coordination

• Support assortment planning and order form preparation.
• Conduct competitor analysis and market research.
• Coordinate with internal departments on ecommerce initiatives and projects.
• Assist in implementing new ecommerce tools, processes, and best practices.
• Support continuous improvement initiatives across ecommerce operations.

Required Qualifications

• Bachelor's Degree in Business Administration, Commerce, Marketing, Information Technology, Ecommerce, or a related field.
• 2–4 years of experience in Ecommerce Operations, Ecommerce Management, or Online Retail.
• Experience managing D2C ecommerce websites and marketplace operations.
• Experience within Fashion, Footwear, Sportswear, Luxury, or Lifestyle Retail is mandatory.
• Strong understanding of ecommerce workflows, order management, and inventory processes.

Technical Skills

• Hands-on experience with Shopify administration and merchandising.
• Experience with ERP and Order Management Systems (OMS).
• Advanced Microsoft Excel skills.
• Product catalog and inventory management experience.
• Experience managing marketplace platforms such as Amazon, Noon, Namshi, Trendyol, or similar.
• Basic knowledge of ecommerce analytics and reporting tools.

Core Competencies

• Strong attention to detail and accuracy.
• Excellent organizational and multitasking abilities.
• Strong communication and stakeholder management skills.
• Analytical thinking and problem-solving capability.
• High sense of ownership and accountability.
• Ability to work in a fast-paced retail environment.
• Flexibility to support business requirements during peak trading periods and campaign launches.
• Pay: AED8,000.00 per month

Application Question(s)

• What is your nationality?
• How many years of Ecommerce experience do you have?
• Have you worked in Fashion Retail Ecommerce?
• Which platforms have you managed (Shopify/Marketplaces)?
• What is your current & expected salary?
• Are you based in Dubai and willing to work from JAFZA?
• How soon can you join?