E-commerce Business Manager

*Job Title: E-commerce Business Manager*

*Reporting To: Business Owner And Managing Director*

About The Role

*1. Product Sourcing & Supplier Management*

• Identify new software, digital products, and IT-related hardware or Electronics to add to our portfolio
• Research market demand, competitor pricing, and platform-specific opportunities
• Contact suppliers, negotiate pricing and payment terms favorable to us
• Maintain relationships with existing suppliers
• Work within a tiered supplier system:
• Existing suppliers: Full authority to renegotiate within limits
• New small/unknown suppliers: Initiate contact, owner approves final terms
• New major brands: Research and identify, owner handles negotiation

*2. Pricing & Margin Strategy*

• Calculate landed costs including platform fees (Noon, website, other marketplaces)
• Set selling prices per platform based on competition, fees, and margin targets
• Adjust pricing dynamically based on market changes, promotions, or slow-moving inventory
• Ensure minimum margin thresholds are maintained (target: 25-30% for B2C, higher for B2B)

*3. Platform & Ratings Management*

• Monitor online store ratings on Noon, Google, and social media
• Identify trends in customer feedback and coordinate with team to address issues
• Suggest service improvements or new offerings based on customer insights
• Handle customer escalations that support team cannot resolve

*4. Team Coordination & Handoff*

• Pass approved products with pricing and margin details to the web developer (who coordinates with graphic designer and listing person)
• Ensure the team has everything they need to list products correctly
• Provide feedback to team members when their work affects ratings or customer experience

*5. Performance Tracking & Reporting*

• Track weekly sales, margins, and profit by product category and platform
• Report to owner monthly on performance vs. baseline
• Identify underperforming products and recommend actions (reprice, discontinue, bundle)

What We Are Not Looking For

• *This role is NOT for someone who wants to:*
• Do listings, design graphics, or process orders (we have separate people for each)
• Manage people heavily (the team is small and self-directed on execution)
• Work 9-to-5 with no ownership mentality
• Avoid responsibility for results

What We Are Looking For

• *Must Have Nice to Have*
• 2-4 years experience in UAE e-commerce (Noon, Amazon, or similar) Experience with software or digital products and Electronic Products
• Proven ability to source products and negotiate with suppliers Basic understanding of margin math and platform fees
• Data-driven mindset — makes decisions based on numbers, not gut Experience with Noon's backend and advertising tools
• Fluent in English (written and spoken) Arabic speaking (helpful but not required)
• Hungry to earn more through performance bonuses Existing supplier relationships in IT/software and Electronics
• Age 25-32 (not rigid, but target range)
• Pay: AED3,000.00 - AED5,000.00 per month

Application Question(S)

• Have you ever been responsible for overall business performance (not just tasks)? Explain.
• Do you have at least 2 years of UAE e-commerce experience (Noon, Amazon, or similar)?
• Visa status?
• Current salary ?
• Are you comfortable with our pay range?