Duty Manager | Qatar Duty Free

General Information

Qatar-Doha

About the Role

Responsibilities

• Communicate shop sales targets to Sales Assistant and Shop supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
• Achieve shop sales targets on daily basis by the effective deployment of staff and management of stock.
• Implement company policies to meet performance levels as required for smooth operations of the business
• Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Managing the team service delivery, ensure excellent customer services are delivered to all guest in HIA, reinforce GUEST model within the shop.
• Manage all guest feedback/complaints, ensure all customer complaints are dealt with quickly and efficiently, and any required action is taken or escalated for higher management attention.
• Plan and compile staff rosters taking into consideration of all approved staff leave and the business forecast, ensure maximum coverage on the shop floor when required.
• Monitor the attendance of the staff, should any unscheduled or/and un-notified absence be observed, contact the employee at the earliest stage to understand the circumstances surrounding an individual’s absence and take appropriate action.
• Conduct spot check on staff product knowledge, if any gap identified, organize relevant training to ensure staff familiar with all products ion sale and promotional activities
• Inspect all members of the shop floor team are dressed in correct company uniform and grooming standards are in line with company policy.
• Liaise with the relevant team to ensure that the product range and stick levels are consistent with the standards.
• Check pricing, layout display and housekeeping is maintained by all members of the staff to achieve sales budget.
• Implement effective stocking procedure to ensure correct level of stock is on display to meet the customer demands at all times.
• Identify dated stocks or short stocks well in advance so as to take steps to avoid lost sales.
• Inspect all bar codes, PLU numbers and pricing to ensure accuracy.
• Maintain the highest level of inventory controls (especially high value items) on a daily basis.
• Report any problem related to stock or damage to the Retail manager immediately.
• Monitor the tolerance for stock shrinkage to ensure it does not exceed the budget target.
• Manage high degree of security with regards to stocks and cash at all times.
• Ensure staff conform to all company security instructions, rules and regulations.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

About You

• Should have at least High School qualifications
• Minimum 4 years of job-related experience
• Must have at least 3-years’ experience in the Retail or Service industry.
• Having operational experience in a retail environment is a must.
• Should have good command of English language.
• Ideally with travel retail experience.

About Qatar Airways Group