Senior Manager HIA Operations

General Information

Qatar-Doha

About The Role

• Airport Operations Leadership

• Lead multi-disciplinary teams to deliver excellence in safety, security, service, and quality
• Act as the key liaison with state authorities during operational shifts
• Ensure all stakeholders (airlines, agencies, partners) are continuously informed
• Oversee efficient allocation of staff, equipment, and resources
• Drive improvements to enhance Airport Service Quality (ASQ) performance

• Operational Control & Performance

• Oversee Airport Operations Control Centre (AOCC) performance on shift
• Ensure KPIs and SLAs are consistently met
• Provide executive-level operational reports to senior management
• Maintain strong working relationships with airlines and station managers

• Emergency & Incident Management

• Lead response to accidents, incidents, and disruptions
• Implement Airport Emergency Plan procedures
• Drive root cause analysis and prevention actions
• Ensure business continuity during infrastructure failures

• Strategic & Leadership Responsibilities

• Set and align team objectives with business goals
• Lead, develop, and coach teams, including national talent development
• Drive continuous improvement and operational excellence
• Represent HIA in operational meetings and decision-making forums

• Safety, Compliance & Governance

• Ensure compliance with:
• + ICAO standards and airport regulations
• + Safety, security, and environmental policies
• + Data protection requirements across operations
• Take ownership of incident reporting and workplace safety culture

What We Are Looking For

• Without a Degree:
• Grade 10 - 12 Operational Positions: High School / Vocational Qualification with Minimum 12 years of job-related experience OR
• With a Degree: Grade 10 - Non-Operation Positions : Bachelor's Degree or Equivalent with Minimum 10 years of job-related experience
• + Relevant College or University qualification to min Bachelor's level
• + Minimum 8 years relevant experience
• + Post graduate degree in a related field will be an advantage
• + Attended Airline courses on Passenger Services, Ramp Operations Baggage and Cargo
• + Experience in senior management role, process reengineering, solution design, project management change management, demonstrated leadership and motivation skills
• + Significant experience gained in a Commercial Management Team
• + Seasoned professional in all Airport Operational areas
• + Airport/Airline Control Centre experience preferred
• + Middle East experience preferred
• + Preferably have attended Aerodrome Safety Management courses and relevant ICAO/ACI/IATA training
• + Hub Control experience preferred
• + Comprehensive experience on Airside Operations / Terminal Operations and Resource Planning

Job Specific Skills

• Specialist knowledge of Airport Operations Airside and Landside

• Full Driving License

• Possess exceptional oral and written communication skills
• Excellent knowledge of ICAO Standards and recommended practices (SARPS) on Airport operations
• Excellent knowledge of Aerodrome Emergency procedures
• Computer literate
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Ability to train and develop subordinate's skills.
• Ability to foster teamwork among team members
• https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600008U