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Manager - ER Hub (Qatarization)

Qatar Airways
Doha, QAT
fulltime
Mid-Senior
Today
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Qatar-Doha

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About The Role

Manage a broad range of professional employee relations activities including employee grievances, appeals and investigations across QR Group, closely partnering with the business to provide guidance and expertise on managing investigation cases.

Planning and implementing training, conflict resolution and de-escalation, policy interpretation and the preparation and delivery of related summary reports and recommendations.

Work closely with HR Policies and GRC and manage key external stakeholder relationships. .

Leading on IT transformation of Employee Relations function to meet the requirements of QRG.

Work with a great deal of independent discretion in decision making and execution of responsibilities.

Job Responsibilities

  • Provide advice and counsel to team and business on employee relations processes’ as they relate to compliance with regulations and labour laws.
  • Conduct interactive processes with employees to determine compliance and reasonable accommodations.
  • Monitors investigations (disciplinary, grievance, speak up) and outcomes issued/recommendations, reviews trends and provides recommendations to ensure consistency across QR Group.
  • Develop and conduct training on ER related matters including employment regulations discipline, terminations, ethics, and personnel policies and regulations with the business line managers to ensure compliance.
  • Identifies risk and control gaps and provides corrective measures to management in order to minimize risks through investigation and audit processes.
  • Represent QR at personnel-related hearings, mediations, and meetings with key strategic external stakeholders in order to de-escalate any issues.
  • Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance to protect against workplace conflict or complaints.
  • Perform other department duties related to his/her position as directed by team lead.
  • ****Management & Leadership****
  • Support team objectives and priorities to align with and support business objectives.
  • Regularly evaluate the team’s objectives, plans, procedures and practices, and makes appropriate changes if needed.
  • Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
  • Train and develop other employees, to ensure succession planning is in place.
  • To be committed and contribute to National talent development, by coaching the national developees, preparing them for a career with boundless potential.
  • ****Be part of an extraordinary story****
  • Your skills.
  • Your imagination.
  • Your ambition.
  • Here, there are no boundaries to your potential and the impact you can make.
  • You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
  • You have the chance to be a part of our future, and build the life you want while being part of an international community.
  • Our best is here and still to come.
  • To us, impossible is only a challenge.
  • Join us as we dare to achieve what’s never been done before.
  • Together, everything is possible

About You

  • Bachelor's Degree or Equivalent with minimum 8 years of experience of job-related role:
  • Command of English and Arabic language.
  • Recognised subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers.
  • Experience in dealing with disciplinary matters, employee grievances and advising management on outcomes and recommendations.
  • Experience of planning and delivering employee relations initiatives.Strong knowledge of employment law.
  • Functional knowledge of jurisdictions and accompanying legislation, to ensure compliance and mitigate any potential risks breaches or escalations.
  • Ability to coach/advise employees and management through sensitive HR issues to resolve conflict and seek workable solutions; conduct individual and/or group facilitations to foster effective communication and healthy workplace relationships among employees and management; Investigate work-related or compliance issues and preparing summary reports, conclusions and recommendations.
  • Ability to establish and maintain effective working relationships with employees, management, and various agencies at all levels of the organisation (both internal and external); use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement, and conduct training to a diverse level of management, and employees; maintain strict confidentiality.
  • Manage large projects or processes and problems faced that are difficult and often complex; analyses problems/issues of diverse scope and determines solutions.
  • Manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.
  • Flexible to travel as required.
  • Ability to interface effectively with all levels of the organization and to gain the trust and confidence, of, and to work effectively through, others.
  • Ability to work well both independently and successfully collaborate with other legal and business colleagues in fast paced geographically dispersed organization.
  • Deep job knowledge of area typically obtained through higher education combined with experience.
  • Strong work ethic and ability to multi-task, prioritize and follow through on numerous projects simultaneously.
  • Sound understanding of best practices in a fast changing area.
  • Managerial skills - Ability to delegate work, set clear direction and manage workflow.
  • Strong mentoring and coaching skills.
  • Ability to train and develop subordinate's skills.
  • Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft.

Today, we deliver excellence across 12 different businesses coming together as one.

We’ve grown fast, broken records and set trends that others follow.

We don’t slow down by the fear of failure.

Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

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