Duty Manager

About Our Organization

The Role

Duty Manager

Key Responsibilities

• Operational Leadership: Direct all daily Front Office operations, ensuring strict compliance with luxury service standards and safety protocols.
• Team Development: Mentor, coach, and train staff to achieve high performance. Conduct regular feedback sessions to foster professional growth and skill enhancement.
• Strategic Resource Planning: Analyze occupancy trends and operational metrics to optimize staffing levels and resource allocation.
• Communication Excellence: Lead daily briefings to ensure clear communication of VIP requirements, special events, and operational updates across shifts.
• Service Recovery: Proactively identify potential guest concerns and lead resolution efforts with empathy and efficiency to maintain high satisfaction scores.
• Cross-Functional Collaboration: Partner closely with Housekeeping, Concierge, and Food & Beverage departments to ensure a unified guest experience.

Qualifications & Experience

• Experience: Minimum 4 years of progressive experience in the luxury hospitality sector.
• Leadership: At least 2 years in a supervisory or management capacity within a 5-star hotel environment.
• Education: High school diploma required; Bachelor’s degree in Hotel Management, Business Administration, or a related field is preferred.
• Skills: High Emotional Intelligence (EQ), exceptional problem-solving abilities, and fluency in English (additional languages are a plus).
• Technical: Proficiency in major Property Management Systems (PMS) and Microsoft Office Suite.

Core Competencies

• These are the functional skills required to succeed in this role:
• Guest Obsession: An innate drive to anticipate and exceed guest expectations, treating every interaction as an opportunity to build loyalty.
• Operational Agility: The ability to multitask effectively in a fast-paced environment, shifting priorities quickly without losing attention to detail.
• Coaching Mindset: A dedication to developing others through constructive feedback, active listening, and leading by example.
• Analytical Decision Making: The capability to interpret operational data and guest feedback to make informed decisions that improve efficiency and service quality.
• Emotional Resilience: Maintaining composure, professionalism, and a positive demeanor during high-pressure situations or when handling complex guest issues.

Our Values

• These guiding principles define our culture and how we operate:
• Excellence in Service: We are uncompromising in our pursuit of perfection. Every detail matters, and we take pride in delivering consistent, high-quality experiences that build trust with our guests.
• Accountability: We take ownership of our actions and outcomes. Our team members are empowered to make decisions that benefit the guest and the business, driving efficiency and results.
• Collaboration: We believe in the power of teamwork. By fostering an inclusive environment where diverse talents thrive, we achieve more together than we ever could alone.
• Innovation: We embrace change and continuously seek better ways to serve our guests. We challenge conventional methods to stay ahead of industry trends and evolving customer needs.
• Integrity: We operate with honesty and transparency in all our dealings, respecting our guests, colleagues, and partners.

Why Join Us?

• Work with a globally respected luxury brand in a landmark location.
• Competitive tax-free salary and comprehensive benefits package (health insurance, annual flights, etc.).
• A supportive culture that values professional development and internal mobility.
• The opportunity to shape the guest experience for a discerning international clientele.