eCommerce & Production Operations Manager
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About the Role
eCommerce & Production Operations ManagerLocation UAE (Full-Time) About Us We are one of the GCC's fastest-growing gifting brands, with our products available across hundreds of retail stores, major online marketplaces, and our own eCommerce platforms.
Key Skills for This Role
Full Job Posting
About Us
We are one of the GCC's fastest-growing gifting brands, with our products available across hundreds of retail stores, major online marketplaces, and our own eCommerce platforms.
We specialise in personalised greeting cards, gifts, party supplies, and gift accessories, combining technology, manufacturing, and retail distribution to create exceptional customer experiences.
As we continue to scale, we are looking for an experienced eCommerce & Production Operations Manager to oversee the day-to-day running of our online order fulfilment and production operations.
Role Overview
This is a hands-on leadership role responsible for ensuring customer orders are produced, packed, and dispatched accurately and on time.
You will manage the complete operational workflow from order receipt through production, quality control, fulfilment, inventory management, and team performance.
The ideal candidate is highly organised, process-driven, commercially aware, and comfortable managing both people and systems within a fast-paced manufacturing and eCommerce environment.
Key Responsibilitiesproduction Operations
- Manage daily production planning and scheduling
- Ensure all customer orders are produced accurately and on time
- Monitor production capacity and resource allocation
- Identify bottlenecks and implement process improvements
- Drive operational efficiency, productivity, and quality standards
- Develop and document SOPs across all operational processes
- Ensure equipment is maintained and operating effectively
- eCommerce Order Fulfilment
- Oversee end-to-end order processing across all sales channels
- Ensure orders are fulfilled within SLA requirements
- Monitor order accuracy and minimise fulfilment errors
- Manage shipping and courier relationships
- Implement systems to improve operational visibility and efficiency
- Track and report key fulfilment metrics
Team Management
- Lead, motivate, and develop production and fulfilment teams
- Set KPIs and performance objectives
- Conduct regular team reviews and training
- Build accountability and a culture of continuous improvement
- Manage staffing levels and workforce planning
Inventory & Procurement
- Monitor inventory levels and stock availability
- Work closely with purchasing teams to maintain optimal stock levels
- Reduce stock-outs and excess inventory
- Ensure accurate inventory records and stock controls
- Manage inventory forecasting based on demand trends
Quality Control
- Maintain high product quality standards
- Implement quality assurance processes throughout production
- Reduce defects, rework, and customer complaints
- Investigate operational issues and implement corrective actions
Systems & Process Improvement
- Drive automation and technology adoption across operations
- Work closely with software and ERP providers
- Support implementation and optimisation of systems including ERP, warehouse management, and production workflows
- Analyse operational data to identify improvement opportunities
- Deliver projects that improve efficiency, accuracy, and scalability
Key Performance Indicators (Kpis)
- Order dispatch within SLA
- Order accuracy %
- Production throughput
- Labour productivity
- Inventory accuracy %
- Stock availability %
- Customer complaint rate
- Operational cost per order
- Team productivity metrics
- Continuous improvement initiatives delivered
Requirementsessential
- 5+ years experience in operations, production, fulfilment, or manufacturing management
- Experience managing teams within eCommerce, retail, manufacturing, printing, gifting, or similar industries
- Strong organisational and planning skills
- Excellent problem-solving ability
- Data-driven decision maker
- Experience with ERP, inventory, or warehouse management systems
- Strong communication and leadership skills
Preferred
- Experience in personalised products, printing, gifting, or light manufacturing
- Experience implementing operational automation projects
- Experience with Shopify, marketplaces, or omnichannel retail operations
- Lean, Six Sigma, or process improvement experience
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