Doorman
Key Skills for This Role
Full Job Posting
About the resort
Sofitel Dubai The Palm is a beachfront resort on Palm Jumeirah with guest rooms, serviced apartments, villas, a spa, fitness centre, kids club, restaurants, and bars.
Guest arrivals and transportation
- Welcome arriving guests, help them from vehicles, open doors, escort them to the lobby or reception, and bid them farewell.
- Give directions to local destinations and arrange taxis or other transportation.
- Monitor vehicle traffic, keep the driveway clear, and prevent prohibited stopping or parking.
Guest care and property
- Handle and store guest luggage and belongings carefully; check vehicles for forgotten items and follow Lost and Found procedures.
- Maintain workplace cleanliness and coordinate with housekeeping when needed.
- Use tools, equipment, and supplies properly, and assist drivers, valet staff, and bell attendants.
Guest concerns and privacy
- Resolve and record guest complaints professionally; ask a supervisor for guidance in serious cases or when approval is needed.
- Report guest comments and complaints and protect guest privacy and confidential information.
Qualifications
- Previous customer-service experience is preferred, particularly in a fast-paced environment.
- Strong interpersonal and communication skills, professional appearance, attention to detail, and multitasking ability.
- Ability to remain composed under pressure, stand for extended periods, and lift or carry heavy objects.
- Flexibility to work evenings, weekends, and holidays as required.
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