Manager CE And Digitalization

Key Accountabilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with marketing and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Deliver Enterprise NPS & BHI targets through focusing on building customer relationship and engagement with du.
• Responsible for creating awareness of 'du' within the MELE segment by increasing 'TOMA' & 'Consideration'.
• Coach, motivate, develop, guide and drive cross functional team members and relevant SPOCs towards target achievement and improvements.
• Positively resolve issues among the cross functional team members to focus on meeting overall objective for the customer.
• Support the implementation of an effective risk management, compliance and internal control framework within the function(s) supported to ensure risks, regulatory requirements and controls are being managed appropriately in a proactive, risk based and disciplined manner.

Qualifications

• Minimum Bachelor Degree in telecom engineering, business, marketing or equivalent (Master's Degree preferred).

Experience

• Minimum 7 years of experience in a Training Management post (out of which at least 2 years as Sales Training Manager).
• Excellent understanding of Telecommunications is preferred.

Skills

• Fluent English both spoken and written.
• Excellent PC skills.
• Strong technical knowledge of the organization's products, services.
• Strong knowledge of sales processes and techniques.
• Excellent communication and interpersonal skills.
• Ability to communicate at all levels.
• Strong planning and organizing skills.
• Strong facilitator and presenter.
• Strong team player and able to work on own initiative.
• Strong organizational and administration skills and attention to details.
• Strong coaching and mentoring skills.
• Excellent personal effectiveness and flexibility to handle multi tasks proactively.

Job Details