Dispatch Agent

About Battmobile

Position: DispatcherJob Summary

Key Responsibilities

• Assign and dispatch technicians to customer locations based on proximity, skillset, availability, and service urgency.
• Monitor technician movements and optimize scheduling to ensure maximum operational efficiency.
• Utilize knowledge of UAE locations, road networks, and traffic conditions to minimize response and travel times.
• Maintain continuous communication with field technicians regarding job assignments, updates, and operational changes.
• Coordinate with Customer Service, Operations, and Management teams to ensure smooth service delivery.
• Handle urgent and emergency service requests by prioritizing resources effectively.
• Monitor job progress and provide accurate estimated arrival times (ETAs) to relevant stakeholders.
• Maintain accurate dispatch records, technician status updates, and job allocation data within the company systems.
• Resolve scheduling conflicts, route deviations, and operational challenges in a timely manner.
• Support operational performance by identifying opportunities to improve dispatch efficiency and customer satisfaction.

Requirements

• High School Diploma or equivalent qualification.
• Previous experience in Dispatch, Fleet Coordination, Logistics, Transportation, or a similar operational role is preferred.
• Strong knowledge of UAE geography, road networks, and traffic patterns.
• Excellent verbal and written communication skills in English.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple priorities simultaneously.
• Problem-solving mindset with strong decision-making capabilities.
• Proficiency in Microsoft Office and dispatching or fleet management systems is an advantage.
• Knowledge of Arabic or additional languages will be considered an added advantage.
• Willingness to work rotational shifts, including weekends and public holidays when required.

What We Offer

• Company Visa
• Medical Insurance

• Career Growth Opportunities

• Dynamic and Fast-Paced Work Environment

How To Apply

• Interested candidates are invited to send their updated CV to **[email protected]** with **"Dispatcher"** mentioned in the subject line.
• Only shortlisted candidates will be contacted.
• Company Visa
• Medical Insurance

• Career Growth Opportunities

• Dynamic and Fast-Paced Work Environment

How To Apply