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Director, IT Operations

Jostens
Minneapolis, USA
Full-time
Senior · 7+ years experience
Hybrid
USD 140000-180000 yearly / year
Discovered 1 months ago

Full Job Posting

  • Provide director level input into Information Technology Strategic Planning
  • Translate IT strategic vision into operational plans and measurable service outcomes
  • Participate in long- and short-range planning and directing of operational activities
  • Lead in the execution of the IT governance process
  • Implement overall IT governance and oversee adherence to policies and procedures
  • Establish and maintain an infrastructure and operations roadmap focused on reducing complexity, increasing agility, emphasizing re-usability, and adhering to cost effective management
  • Serve as technical and operational consultant to leadership and business managers
  • Advise on technical strategies and translate business requirements into operational solutions
  • Support vendor and consultant engagement; perform research and analysis and prepare reports, proposals and recommendations
  • Understand and evaluate the applicability of new technical developments in area of information systems, office service and office automation equipment and software
  • Keep informed on industry trends and emerging technologies that can serve as a competitive advantage or threat
  • Maintain technological knowledge on a broad variety of topics and skills, including data and application integration, cloud infrastructure, operations automation and security
  • Provide direction and leadership to Technology Team
  • Provide administrative direction and coordination of departmental activities
  • Assist in the preparation, development and administration of departmental expenditure and revenue budgets
  • Monitor, coordinate and support internal communication and activities to ensure effective service delivery
  • Drive operational excellence through service management, incident/problem/change management, and continuous improvement
  • 4-year degree or higher in related technical and business areas
  • A minimum of 7 years of technology experience and related management experience
  • Understanding of project management methodologies and tools, and a strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
  • Strong knowledge of relevant applications and development life cycles, general knowledge of professional services vendors, and tools and experience overseeing geographically distributed and culturally diverse workgroups
  • Strong understanding of IT infrastructure and IT service management (incident/problem/change) practices
  • A broad understanding of general business and management practices and system design techniques and controls
  • Strong influencing/negotiation skills, excellent written and verbal communication skills, knowledge of business and technology trends and strong interpersonal/Leadership, initiative and innovation
  • Demonstrated ability to identify, establish and track key performance metrics and key indicators and to prepare reports and analyses for management review and action
  • Analytical orientation, with demonstrated ability to organize and structure detailed information and to identify and analyze key trends

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