Director, IT Operations
Role Overview
The Director of Information Technology leads the strategy, delivery, and improvement of internal technology services for a global SaaS company.
The role covers employee technology experience, service management, infrastructure, cloud, networking, identity, selected business applications, portfolio governance, vendors and licensing, and business continuity and disaster recovery.
This is a strategic player-coach role that develops a capable service organization while remaining able to lead major incidents, review architecture and configurations, diagnose complex issues, and perform targeted technical work.
The Director partners with the CISO and other leaders on cybersecurity, compliance, data governance, and responsible AI.
Security, privacy, resilience, data protection, and responsible AI are expected considerations in every service, project, purchase, and operational decision.
The role supports corporate IT and does not own the customer-facing SaaS production platform.
Key Skills for This Role
Full Job Posting
Benefits
- Modern Health
- Group Medical Insurance
- Night Shift Allowance
- Hybrid Work Allowance
- Mobile and Internet Allowance
- Meal Benefit
- Office Transportation
- On-Call Weekend Allowance
- Weekend Working Allowance
- Employee Referral Bonus
Qualifications
- Bachelor’s degree in information technology, computer science, engineering, business, or a related field; equivalent directly relevant experience may be substituted.
- Ten to twelve years of progressive IT experience, including at least five years leading managers or multidisciplinary technical teams.
- Broad internal IT leadership experience across service delivery, end-user technology, cloud, infrastructure, networking, identity, endpoints, collaboration, and selected enterprise applications in a distributed environment.
- Demonstrated success with IT strategy, service management, project and application portfolio governance, budgets, vendors, licensing, workforce planning, and executive communication.
- Experience partnering with security leadership on controls, risk remediation, audit support, incident response, business continuity, and disaster recovery.
- Technical depth to review architecture and configurations, diagnose complex failures, lead major incidents, and use scripting or automation without becoming the routine systems administrator.
- Core Competencies
- Strategic thinking and business alignment; executive communication and stakeholder management; service ownership; technical judgment; people leadership and delegation; cybersecurity, risk, privacy, and resilience; responsible AI and data judgment; financial and vendor acumen; and global, cross-cultural collaboration.
- Working Conditions
- Needs collaboration across United States, Bulgaria, and India time zones.
- Expected to be reachable through the company paging process for major incidents and executive escalations.
- Occasional domestic and international travel may be required. This description summarizes the primary responsibilities of the role and may be adjusted as business needs change. Reasonable accommodations may be made for qualified individuals with disabilities.
- How We Think About AI
- At Quickbase, we view AI as a tool to accelerate how work gets done — not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.
- Equal Opportunity Statement
- Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.
Preferred Qualifications
- Practical experience with responsible AI or automation governance and enablement; M&A or major integration experience is strongly preferred.
- Leadership experience in a SaaS or technology company and familiarity with Microsoft 365, Entra ID, Azure, Workday, Jira, Netskope, SentinelOne, ChatGPT, Claude, or comparable platforms are preferred. Relevant ITIL, PMP, security, cloud, or AI governance certifications are helpful but not required.
About Quickbase
Quickbase is a private SaaS software company providing no-code operational and project-management applications for organizations.
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