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Senior Systems Administrator, Billing Systems

Quickbase
Bengaluru, IND
Full-time
Senior · 7+ years experience
Onsite
Discovered 3 weeks ago
netsuitesalesforce

Full Job Posting

WHAT YOU WILL DO

  • Billing Systems Administration
  • Own multiple billing platform administration for both our product-led self-serve motion and sales-led enterprise grade invoicing and billing, including: payment methods, product and pricing catalog, subscription lifecycle, webhook monitoring, and dispute handling
  • Maintain pricing configurations, billing templates, and subscription structures as directed by Finance and RevOps. When the price book changes, Billing Systems reflects it cleanly
  • Own dunning and revenue recovery configuration: retry schedules, smart retry settings, grace period logic, and dunning email sequences. Monitor recovery rates and optimize the sequence over time
  • Monitor platform health proactively. Identify processing failures, data integrity issues, and configuration gaps before they surface in Finance reporting or customer invoices
  • Serve as the primary Stripe and enterprise billing platform contact for Finance, RevOps, and the billing engineering team
  • Execute configuration changes following change management controls: documented, tested, and deployed cleanly
  • Lead the evaluation, planning, and execution of billing platform changes and migrations, and serve as the escalation point and subject matter expert for the most complex billing systems issues
  • Quote-to-Cash Integrations
  • Maintain the integration between Selling/Quoting systems and Billing Systems so quote-to-cash data flows are intact and deals land correctly in relevant billing systems
  • Support CPQ-related billing configurations in partnership with the CPQ Lead: price book alignment, quote output formats, and contract-to-subscription linkages
  • Configure and test PLG self-serve billing flows for new product launches, pricing changes, free trial conversion logic, and self-serve subscription management
  • Proactively identify quote-to-cash risks and dependencies across billing, CPQ, and provisioning systems, and drive resolution ahead of launches and pricing changes
  • Provisioning Connectivity
  • Partner with Product Engineering on the billing-to-provisioning handoff across both PLG self-serve and SLG enterprise motions
  • Maintain the billing-side integration touchpoints that connect Stripe and our enterprise billing platform to provisioning workflows, ensuring subscription and order events carry the right data for downstream customer access
  • Monitor the billing-to-provisioning handoff and escalate with context when subscription or order events fail to propagate cleanly into customer access
  • Support provisioning impact assessment when pricing, packaging, or tier structures change on the billing side
  • Lead root-cause analysis on recurring or high-impact billing-to-provisioning failures and drive the resulting process or configuration improvements to closure
  • Data Quality & Reconciliation
  • Run regular data quality checks across billing systems: subscriber data, payment records, invoice history, and subscription states across SLG and PLG customers
  • Support billing reconciliation across our enterprise billing platform, Stripe, Avalara, and NetSuite
  • Support month-end and quarter-end close with clean, complete, defensible data for Finance reporting
  • Maintain runbooks and escalation documentation for common billing data issues
  • Mentor and provide technical guidance to other billing systems administrators, and contribute to team-wide best practices, standards, and documentation

QUALIFICATIONS

  • 7+ years of experience in billing systems administration, revenue operations, or SaaS billing in environments serving both enterprise and self-serve customers, including experience operating as the senior-most or lead administrator on a billing systems team
  • Deep hands-on experience with Stripe: subscription management, payment processing, webhook configuration, dunning configuration, and PLG billing flows
  • Hands-on experience with an enterprise subscription billing platform (e.g., BillingPlatform, Revenue Cloud, Zuora, Chargebee) — depth on any one of these matters more than tenure on a specific platform
  • Development skills in building automation workflows in billing systems via API, webhooks, and other workflow configurations
  • Familiarity with Salesforce CPQ: quote-to-cash process, price book structure, and integration touchpoints with billing systems
  • Familiarity with billing-to-provisioning integration patterns and partnership with product engineering teams on subscription event propagation
  • Experience supporting billing reconciliation with Finance through NetSuite or equivalent ERP
  • Experience in B2B SaaS environments with both sales-led and product-led revenue motions
  • Demonstrated experience leading complex, cross-functional billing initiatives and mentoring less experienced administrators
  • Preferred
  • Stripe certification such as Stripe Associate
  • Experience with usage-based pricing models, including metered billing, freemium conversion, and monthly self-serve
  • Experience owning or co-owning tax configuration and integration layer in a SaaS billing environment, including tax rule management, product taxability, and billing platform integration
  • Salesforce CPQ Specialist certification or hands-on CPQ experience
  • Experience evaluating or migrating between billing platforms a plus
  • Important Notices Recorded Interviews. Quickbase uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Quickbase — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged throughout the selection process. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review, screen, schedule interviews, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.
  • Equal Opportunity Statement
  • Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.
  • Important Notices
  • Recorded Interviews. Quickbase uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
  • Interview Integrity. AI is part of how we work at Quickbase — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged throughout the selection process. Misrepresentation at any stage may result in removal from consideration for this and future roles.
  • How We Review Applications We use AI throughout our hiring process to help review, screen, schedule interviews, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.

Benefits

  • Modern Health
  • Group Medical Insurance
  • Night Shift Allowance
  • Hybrid Work Allowance
  • Mobile and Internet Allowance
  • Meal Benefit
  • Office Transportation
  • On-Call Weekend Allowance
  • Weekend Working Allowance
  • Employee Referral Bonus

Preferred Qualifications

  • Preferred
  • Experience evaluating or migrating between billing platforms a plus

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