Director, IT Operations

Location

• Bangalore
• Department : Information Technology
• Position Summary
• The Director of Information Technology leads the strategy, delivery, and improvement of internal technology services for a global SaaS company. The role covers employee technology experience, service management, infrastructure, cloud, networking, identity, selected business applications, portfolio governance, vendors and licensing, and business continuity and disaster recovery.
• This is a strategic player-coach role that develops a capable service organization while remaining able to lead major incidents, review architecture and configurations, diagnose complex issues, and perform targeted technical work. The Director partners with the CISO and other leaders on cybersecurity, compliance, data governance, and responsible AI. Security, privacy, resilience, data protection, and responsible AI are expected considerations in every service, project, purchase, and operational decision. The role supports corporate IT and does not own the customer-facing SaaS production platform.
• Key Outcomes
• Higher stakeholder confidence and satisfaction through clear service ownership, performance measures, and executive communication.
• More stable, measurable IT services with fewer high-impact recurring incidents.
• An approved, business-aligned IT strategy and roadmap covering architecture, investment, risk, capacity, and workforce needs.
• A rationalized project and application portfolio focused on the highest-value work.
• Responsible AI adoption supported by practical governance, workforce enablement, data safeguards, and measurable value.
• Qualifications
• Bachelor’s degree in information technology, computer science, engineering, business, or a related field; equivalent directly relevant experience may be substituted.
• Ten to twelve years of progressive IT experience, including at least five years leading managers or multidisciplinary technical teams.
• Broad internal IT leadership experience across service delivery, end-user technology, cloud, infrastructure, networking, identity, endpoints, collaboration, and selected enterprise applications in a distributed environment.
• Demonstrated success with IT strategy, service management, project and application portfolio governance, budgets, vendors, licensing, workforce planning, and executive communication.
• Experience partnering with security leadership on controls, risk remediation, audit support, incident response, business continuity, and disaster recovery.
• Technical depth to review architecture and configurations, diagnose complex failures, lead major incidents, and use scripting or automation without becoming the routine systems administrator.
• Practical experience with responsible AI or automation governance and enablement; M&A or major integration experience is strongly preferred.
• Leadership experience in a SaaS or technology company and familiarity with Microsoft 365, Entra ID, Azure, Workday, Jira, Netskope, SentinelOne, ChatGPT, Claude, or comparable platforms are preferred. Relevant ITIL, PMP, security, cloud, or AI governance certifications are helpful but not required.
• Core Competencies
• Strategic thinking and business alignment; executive communication and stakeholder management; service ownership; technical judgment; people leadership and delegation; cybersecurity, risk, privacy, and resilience; responsible AI and data judgment; financial and vendor acumen; and global, cross-cultural collaboration.
• Working Conditions
• Needs collaboration across United States, Bulgaria, and India time zones.
• Expected to be reachable through the company paging process for major incidents and executive escalations.
• Occasional domestic and international travel may be required. This description summarizes the primary responsibilities of the role and may be adjusted as business needs change. Reasonable accommodations may be made for qualified individuals with disabilities.
• How We Think About AI At Quickbase, we view AI as a tool to accelerate how work gets done — not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Equal Opportunity Statement

Benefits

• Modern Health
• Group Medical Insurance
• Night Shift Allowance
• Hybrid Work Allowance
• Mobile and Internet Allowance
• Meal Benefit
• Office Transportation
• On-Call Weekend Allowance
• Weekend Working Allowance
• Employee Referral Bonus