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Director, Consumer Digital Experience
Credit Acceptance
Remote, USA
Full-time
Director · 10+ years experience
Remote
Discovered 2 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Knowledge and Skills:
- Digital Product Leadership: Proven ownership of consumer-facing web and mobile product surfaces — able to define a multi-year destination and break it into work that ships, without losing the through-line.
- Payments & Self-Service: Working command of digital payment methods and processing, servicing workflows, vendor and processor management, and the economics of reducing assisted contacts.
- Conversion & Experimentation: Fluent in funnel instrumentation, testing and conversion rate optimization; sets the test agenda and ships winners rather than debating opinions.
- Prioritization Under Constraint: Able to weigh competing demand from multiple internal partners with a transparent, value-based method, and to hold a sequence once it is set.
- Quantitative & Insights-Driven: Comfortable with napkin math and sizing opportunities, and draws sharp, metrics-driven implications from qualitative and quantitative data alike.
- Executive Communication: Confident, polished communicator able to present and influence at the executive level.
- Cross-Functional Collaboration: Builds strong partnerships across marketing, product, engineering, servicing, analytics and compliance to deliver shared outcomes.
- Team Leadership: Builds and develops a high-performing team across more than one product surface, with genuine commitment to treating customers well.
Requirements:
- Bachelor’s degree in Marketing, Business, Product Management, or a related field, or equivalent experience.
- 10+ years of experience in digital product, digital customer experience, or ecommerce, with at least 5 years in a leadership role.
- Proven track record owning consumer-facing website and mobile app experiences and the business outcomes they drive.
- Experience leading product managers and designers across more than one product surface.
- Experience owning or heavily influencing budget/investment decisions for a function or program area.
- Experience running an experimentation program and using quantitative and qualitative data to inform strategy and measure impact.
- Experience managing engineering, design and vendor partners to deliver a roadmap on a committed cadence.
- Demonstrated experience presenting to and influencing senior/executive audiences.
- Excellent written and verbal communication skills.
- Preferred:
- MBA or other advanced degree.
- Experience in financial services, fintech, or subprime/near-prime lending.
- Experience with digital payments, billing or account servicing platforms.
- Experience with marketplace, ecommerce or vehicle retailing experiences.
- Experience with AI-assisted service experiences and the containment economics behind them.
- Targeted Compensation: $229,500 - $267,750 base salary + annual bonus plan.
- This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
- #LI-Remote
- #zip
- Digital Product Leadership: Proven ownership of consumer-facing web and mobile product surfaces — able to define a multi-year destination and break it into work that ships, without losing the through-line.
- Payments & Self-Service: Working command of digital payment methods and processing, servicing workflows, vendor and processor management, and the economics of reducing assisted contacts.
- Conversion & Experimentation: Fluent in funnel instrumentation, testing and conversion rate optimization; sets the test agenda and ships winners rather than debating opinions.
- Prioritization Under Constraint: Able to weigh competing demand from multiple internal partners with a transparent, value-based method, and to hold a sequence once it is set.
- Quantitative & Insights-Driven: Comfortable with napkin math and sizing opportunities, and draws sharp, metrics-driven implications from qualitative and quantitative data alike.
- Executive Communication: Confident, polished communicator able to present and influence at the executive level.
- Cross-Functional Collaboration: Builds strong partnerships across marketing, product, engineering, servicing, analytics and compliance to deliver shared outcomes.
- Team Leadership: Builds and develops a high-performing team across more than one product surface, with genuine commitment to treating customers well.
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- Our Company Values:
- To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
- To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
- Identify the Right People by recognizing top talent
- Set Clear Expectations by managing change and directing others
- Train team members and focus on developing talent
- Performance Manage by ensuring accountability and driving results
- Create the Right Environment by establishing trust and managing conflict
- Maintain the Right Number of team members needed to build an effective team
- Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
- Advice!
- We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
- P.S.
- We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
- Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
- Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
- California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
- Play the video below to learn more about our Company culture.
Preferred Qualifications
- Targeted Compensation: $229,500 - $267,750 base salary + annual bonus plan.
About Credit Acceptance
Lending & Consumer Finance2314 employeesFounded 1972
Public indirect auto finance company helping independent and franchised dealers finance vehicles for credit-challenged consumers.
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