Director – Change Management and Communications – Dubai Holding Group Services

About Dubai Holding Group Services

Job Purpose

Change Strategy And Delivery Leadership

• Define and embed the Group Services change management strategy and framework, ensuring consistent application across transformation initiatives and operational changes.
• Lead end-to-end change delivery across a portfolio of initiatives, including operating model evolution, shared services optimisation, digital and technology deployments, process redesign, and service culture initiatives.
• Establish and govern change management standards, artefacts, quality gates, and assurance processes to ensure rigour, consistency, and measurable outcomes.
• Integrate change activities with programme and portfolio management disciplines, aligning them to scope, milestones, risks, dependencies, training, and benefits realisation.
• Identify adoption, engagement, and people-related risks early, and design mitigation strategies to address resistance, fatigue, or change saturation.
• Partner with Transformation, PMO, Excellence, HR, and Digital leaders to embed change as a core component of Group Services delivery rather than a separate overlay.

Strategic Internal And Vertical Communications

• Develop and execute a strategic internal and vertical-aligned communications approach that supports Group Services priorities, transformation agendas, and service culture objectives.
• Translate complex initiatives into clear, compelling, and consistent narratives for leadership, managers, and frontline teams.
• Oversee high-quality communication assets, including leadership briefs, FAQs, intranet content, toolkits, campaigns, change story decks, and town hall materials.
• Embed two-way communication mechanisms that enable listening, feedback, and dialogue, rather than relying solely on broadcast messaging.
• Act as a trusted advisor to leaders on communication timing, messaging, and approach during periods of change or disruption.

Stakeholder And Leadership Engagement

• Lead enterprise-level stakeholder identification, analysis, and engagement planning for Group Services initiatives.
• Build trusted relationships with senior leaders and executives, coaching them on visible and effective change leadership behaviours.
• Facilitate leadership alignment sessions, workshops, and decision forums to establish clarity of intent, ownership, and sponsorship.
• Establish and sustain a Change Champion / Change Agent network across Group Services functions to drive local engagement, advocacy, and adoption.
• Anticipate and manage stakeholder resistance or misalignment using data, insight, and structured interventions.
• Equip leaders with the tools, messages, and capability to confidently lead their teams through change.

Adoption, Capability Building, and Learning Enablement

• Design adoption strategies that focus on behaviour change, capability uplift, and sustained ways of working, not only go-live readiness.
• Build change capability across Group Services by upskilling leaders, managers, and teams in change fundamentals, communication, and people leadership.
• Integrate adoption considerations into service design, operational governance, and continuous improvement processes.

Measurement, Insights, and Continuous Improvement

• Define and track clear metrics for change and communications effectiveness, including readiness, adoption, engagement, sentiment, capability, and sustainability.
• Develop dashboards and concise executive reporting that provide actionable insight into change health, risks, and progress.
• Use quantitative and qualitative data to refine change interventions, communication approaches, and engagement strategies.
• Conduct post-implementation reviews and lessons-learned assessments to strengthen future change delivery.
• Identify systemic issues, such as change saturation, overlapping initiatives, or capability gaps, and recommend enterprise-level improvements.

Qualifications

• Bachelor’s degree in a relevant discipline (master’s preferred)
• Change management certification –
• Prosci preferred

Experience

• 10–15+ years in change management and communications
• Enterprise transformation and shared services experience

• Strategic Communication Planning

• Data Analysis
• Public Speaking and Presentation Skills
• Crisis Communication
• Copywriting and Editing
• Project Management

Behavioural Competencies

• Strategic change leadership
• Executive communication and storytelling
• Stakeholder influencing
• Data-driven mindset
• Adaptability
• Excellent problem solving
• Facilitation and coaching skills
• About the Benefits:
• At Dubai Holding, we are committed to nurturing the success and well-being of our colleagues.
• Join our dynamic and diverse team and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
• We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.
• We are committed to attracting the brightest minds and nurturing pioneering candidates who aspire to make a meaningful impact on the future of Dubai.