Dir-Sales I

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.

Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Develops and manages relationships with key stakeholders, both internal and external.

Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Utilizes all available on the job training tools for employees.

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Courtyard is passionate about better serving the needs of travelers everywhere and is looking for achievers who are passionate about providing a guest experience that goes above and beyond.